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    • Guest Service Assistant Casual - Manchester - RBH

    RBH
    RBH Manchester

    5 days ago

    Default job background
    Permanent Part time per week0-40
    Description

    CASUAL GUEST SERVICES ASSISTANT AT Hampton by Hilton Manchester Northern Quarter

    The role of a Guest Services Assistant at Hampton by Hilton Manchester Northern Quarter is multifaceted and dynamic, offering a range of responsibilities that will keep you engaged and motivated.

    Key Responsibilities:

    • Providing exceptional guest service to ensure a positive experience for all visitors to the hotel.
    • Working across various departments, including Reception, Food & Beverage, and Housekeeping, to deliver outstanding service and support.
    • Assisting with check-in and check-out processes, as well as handling guest inquiries and resolving any issues that may arise.
    • Maintaining high standards of cleanliness and organization throughout the hotel, ensuring a comfortable and welcoming environment for guests.
    • Communicating effectively with colleagues and management to ensure seamless service delivery and teamwork.

    Requirements:

    • Excellent communication and interpersonal skills, with the ability to work effectively with people from diverse backgrounds.
    • Previous experience in a customer-facing role is desirable, but not essential (training will be provided).
    • A positive attitude, flexibility, and willingness to adapt to changing circumstances.
    • Basic computer literacy and a professional telephone voice.

    What We Offer:

    • A competitive salary and benefits package, including discounted hotel room rates, extra days holiday, flexible working arrangements, pension, and free meals on duty.
    • Ongoing training and development opportunities to help you grow and succeed in your career.
    • A dynamic and supportive team environment that values diversity, inclusion, and employee well-being.
    • The chance to work for a leading hospitality company that prioritizes its employees' needs and offers a unique culture that sets it apart from others.

    Equal Opportunities:

    RBH Hospitality Management is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We welcome applications from candidates of all backgrounds and celebrate our team's individuality.

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