Operations Manager - Wolverhampton, United Kingdom - Your Claim Matters

Your Claim Matters

Verified Company

Wolverhampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently looking for an Operations Manager to join our busy team based in Wolverhampton.

Salary: 30-40K

Location:
Wolverhampton

The Role:

We recognise our colleagues are the backbone of our business and we are looking for someone to work closely with our senior management team who can implement and improve processes, lead and motivate a large team to drive performance and KPI's within theoperations and process function.

Operations Manager Duties:

To drive a large team to achieve stretching individual and department targets
Achieving growth by assessing the teams strengths and weaknesses
Developing and implementing new initiatives, strategies and programmes to capture key demographics
Setting individual targets for your team
Tracking sales goals and reporting results as necessary.
Coordinating with marketing on lead generation
The ongoing training of your team
Developing your team through motivation, counseling, and product knowledge education
Create an inspiring team environment with an open communication culture
Create an inspiring team environment with an open communication culture
Oversee daytoday operation, ensure all operations are carried out in an appropriate, costeffective way
Recruit, train and supervise staff and discover training development needs providing coaching as required
Recognise high performance and reward accomplishments (Succession planning)
Provide support, mentoring and advice to team members to generate and maintain motivation and morale
Prioritise teamwork load to ensure opportunities are maximised
Implement and improve operational management systems, processes and best practises
Examine management information and use this to improve processes
Identify improvements in the quality of customer service whilst ensuring adherence to company processes and remaining legally compliant.

Operations Manager Requirements:

Proven work experience as an Operations Manager or similar role
Extensive experience in a fastpaced administration and processing management role within financial services, claims or legal/litigation background dealing with high volume processes
Strong experience in managing and leading a team with the ability to engage, inspire and motivate
Experience of performance management
Knowledge of organisational effectiveness and operations management
Experience of budgeting and forecasting
Excellent communication skills with the ability to communicate at all levels
Outstanding organisational skills and the ability to prioritise
Degree in Business, Operations Management or related field.

Operations Manager Benefits:

As an Operations Manager you will enjoy a secure, supportive and progressive working environment
Your contribution and achievements will be recognised and rewarded
Comprehensive training as well as development and career progression opportunities
30 days holiday plus bank holidays
Various lifestyle benefit

What we are looking for:

A hunger to achieve and go above and beyond
Professional and selfmotivated
KPI target driven
Inspirational individual who can encourage, drive and develop a team's output
Ambitious individual who is sales motivated and driven by reward and achieving KPIs
Strong customer service; putting the customer at the forefront
Excellent time management and organisational skills
Able to take instruction, process, act and improve.

The Company:

Your Claim Matters is part of the Lloyd James Media Group, an independently owned diverse group of well-established businesses, that operates across several vertical markets including, financial services, legal, media, and software.

With our headquartersbased in Wolverhampton, we have an expanding team of over 250 colleagues who are constantly striving to uphold and deliver on our core
values of integrity, accountability, diligence, perseverance, and self-discipline.

Our values help our business to provide our customers with exceptional high-quality services. We are an award-winning business that is fast, flexible, innovative, inclusive, and fun. We welcome individuals who are bright, engaging, ambitious, & enthusiastic.