Ward Clerk - Huntingdon, United Kingdom - North West Anglia NHS Foundation Trust

North West Anglia NHS Foundation Trust
North West Anglia NHS Foundation Trust
Verified Company
Huntingdon, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Daisy Ward is a 21 bedded ward providing care for both elective and acute surgical admissions, and Procedure Unit is a 16 bedded Day Surgery unit.

We are seeking an enthusiastic, hard-working, flexible individual to assist us in providing the best service at all times, if you think you have these qualities then we look forward to welcoming you to our team.


Applicants will need excellent communication skills and experience of dealing with the general public and will need to have good IT skills.

The main duties will include answering the telephone, communicating with the nursing team, booking appointments and updating the patient system.

Previous experience in a hospital environment would be an advantage. You will need to be a team player and be able to work unsupervised. You will need to have good communication skills, be highly organised and able to work under pressure.

You must have an excellent standard of literacy and numeracy and have some computer skills. All the necessary training to use the Trusts IT packages will be given.

This is a job share role. The days of work will be Wednesday and Thursday 7:00-15:00 and alternate Fridays 7:00-15:00. You must be flexible to provide cover when the other ward clerk is on annual leave.


Applicants will need excellent communication skills and experience of dealing with the general public and will need to have good IT skills.

The main duties will include answering the telephone, communicating with the nursing team, booking appointments and updating the patient system.

Previous experience in a hospital environment would be an advantage. You will need to be a team player and be able to work unsupervised. You will need to have good communication skills, be highly organised and able to work under pressure.


We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

Benefits to you

  • 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (prorata for part time staff);
  • NHS Pension Scheme:
  • Flexible working opportunities;
  • Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
  • Career development and training;
  • Wellbeing support and activities;
  • Inhouse physiotherapy Service;
  • Onsite canteens with subsidised meals;
  • Subsidised staff parking (currently free).
  • Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough

Key Responsibilities:

Ward/Area Reception

  • To welcome patients, relatives and carers on arrival to the ward.
  • To deal with enquiries and to pass information to the appropriate staff.
  • To provide a courteous, responsive and effective point of contact (in person and by telephone) for patients, carers and healthcare professionals, both internal and external to the Trust.
  • To keep the ward diary up to date.
  • To liaise with theatres to ensure smooth running of the theatre lists
Patients and Relatives

  • Promote a customer focused approach to receive patients and visitors to the ward.
  • Distribute post to patients on the ward.
  • Advise relatives of the services available to them on the ward
  • Support patient and relatives to speak to watch other using the ward's cordless phone
  • To update patient's next of kin details in the notes and on the computer systems when required.
Patient Administration System (PAS)

  • To record/update admission, discharge/transfer of patient data into the PAS system, to include predicted dates of discharge (PDDs).
  • To admit patients onto Theatreman.
  • To ensure that patient and GP details are correct on PAS.
  • To ensure daily that patents are listed under the correct consultant.
  • To ensure day attenders are accurately recorded on PAS.
  • To provide information as and when required from the PAS system.
Administration / Clerical Services

  • To photocopy documentation and ensure that stationery is well stocked at all times.
  • To answer telephone calls and deal with nonnursing/nonmedical enquiries.
  • Maintain good communication links with the Ward Team and other departments.
  • Arrange with the Estates Department for any repairs that are required, after discussion with the nurse in charge, and undertake other requests as directed.
  • Communicate and document information accordingly.
  • Maintain existing systems as necessary to a professional and consistent standard.
  • Liaise with the Cash Office and organise response to donations to ward.
  • Ensure accolades are recorded and that the figures are forwarded to the Matron
  • To liaise with the Bereavement Office as and when required.
  • To undertake any other clerical task as agreed mutually with the Ward Manager to ensure that the administrative systems meet the needs of the ward.
Staff Development and Support

  • To train and develop new ward clerks and support staff sharing good practice where possibl
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