Apprenticeship in Customer Service - Crawley, United Kingdom - Trans Data Management Ltd

Description

• Process all incoming orders in a timely and accurate manner ensuring a helpful, knowledgeable service is delivered
• Ensure quotes are created and orders placed in a timely fashion
• Assist the sales teams with account admin in support of sales activity
• Work closely with Finance to ensure outstanding queries are dealt with on all accounts within 48hour service level agreement
• Update customers and Key Account Managers on operational and order status where issues arise ensuring all necessary key stakeholders are kept informed of issues
• Ensure all systems are accurate and up to date with all information relating to orders, including delivery address and contact details
• Drive customers online to help with their efficiencies of order processing
• Resolve customer queries as soon as they are raised, liaising with other departments to ensure a swift resolution, escalating when appropriate

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Patience

• GCSE or equivalent Maths and English (Grade Grade C/4 and above) essential

• Company pension

• Monday to Friday

• Crawley: reliably commute or plan to relocate before starting work (required)

• A-Level or equivalent (preferred)