Trainer - Bristol, United Kingdom - CCA Recruitment

CCA Recruitment

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Trainer

Location:
Bristol City Centre - Hybrid working available 1-2 days

Contract:
Permanent

Salary:
Up to £30,000 DOE + bonus + benefits

Hours:
Full time, 37.5 per week

Shifts:
Mon-Fri between 8am-6pm

A Bristol based client are currently recruiting for an experienced Contact Centre Trainer to deliver exceptional training to their employees.

You will deliver in-house training courses and learning initiatives to colleagues and managers across Omni Channel.

You will be responsible for delivering face to face and virtual learning, facilitation of team led initiatives, train the trainer activities and business supporting material.

The role of the Trainer will involve facilitating an interactive training experience for our contact centre new employees, also providing on-going coaching and development for existing employees.

Are you passionate about learning and development?

Are you an experienced Trainer?

Have you experience within a contact centre customer focused environment within the Learning & Development team?
If this sounds interesting, and you have a passion for developing others, the ability to provide positive coaching, then we want to hear from you

Your experience:

Experience working within the Learning and Development team of a customer focused business.
Excellent interpersonal, organisation and communication skills.
Proactive and driven, taking ownership.
Highly computer literate and competent in Microsoft Office.
Ability to work under pressure.
Provided highquality engaging, inclusive and informative training, which is regulatory compliant.
Work closely with our in house training design team to build, review and evolve training material for all colleagues across Omni.
To effectively facilitate and deliver all new colleague training.

What does the job involve?

Working collaboratively with other teams within the business.
Provide highquality engaging, inclusive and informative training, which is regulatory compliant.
Work closely with our in house training design team to build, review and evolve training material for all colleagues across Omni.
Effectively facilitate and deliver all new colleague training.
Working well under pressure.
Maintain competence and training records relating to training performance, training numbers, evaluation reports.
Take part in specific projects aligned to operational requirements.
Develop self and others and maintain knowledge in relevant fields, at all times.

What Benefits will we provide:

Annual pay review
25 days holiday plus bank holidays and 1day additional Christmas closure time
Option to purchase an additional 5 days holiday per year
Flexible working options available, including hybrid working
Pension scheme up to 11% employer contribution
Sharesave scheme
Income Protection & Life insurance (4 x salary core level of cover)
Health care cash plans including optical, dental, and out patientcare
Gympass gym memberships and wellbeing apps available
Variety of travel to work schemes with free bike storage and shower facilities
An inhouse barista serving subsidised coffee and snacks
Join the sports, I&D networks and volunteering groups (two paid volunteering days per year)
LifeWorks Discounts on services, restaurants and retailers

ID Requirements and checks:

Valid passport or Birth Certificate, National Insurance Number and Address Proof is required (dated in the last 3 months)
DBS and credit check completed

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services.

Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months.

The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database.

Job Types:
Full-time, Permanent

Salary:
£25,000.00-£30,000.00 per year

Benefits: