Community Coordinator - London, United Kingdom - Clockwise Offices Ltd

Description

You need to be able to offer great member service, create a varied events programme, and be an active team player.

• Ambassadorial, honest and collaborative tone and approach that assists the delivery of all location and company objectives through the delivery of the Clockwise customer experience to all members, tenants and visitors to the building
• Act as a trusted colleague within location team, community and wider Clockwise group supportive of your General Manager and underpinning their of their leadership
• Commitment to your development and that of others. Demonstrating ongoing learning and advancement and that of yourself, your colleagues and wider Clockwise communities

• Deal with any enquiries incoming regards Clockwise space or the building generally, pass to the right member of your team to manage.
• Sales related projects including competitor research, LinkedIn searches and data entry/cleanse as required by your general manager.
• Support sales and retention and suggest ideas which you think can contribution to new member acquisition and existing member retention.

• Deliver the Clockwise Customer journey to all visitors, tenants and members in the building a great welcome and resolution/escalation of any reported issues.
• Ensure there is always someone on reception and adequate cover is arranged for breaks/meetings
• Manage Member post and parcels, logging them in the post book and informing the relevant parties
• Participate in the creation of content suggestions for social media, Clockwise web and other channels to the marketing team as directed by your location General Manager/marketing team
• Add handover notes to the reception log and communicate daily events and activities to your colleagues to ensure smooth communication.
• Manage post and deliveries to the building ensuring that the established processes are followed at all times.
• Manage incoming calls to the building, directing to the appropriate person and ensuring a great impression is created and an efficient service delivered.
• Work with your location General Manager to deliver a calendar of community activities/events to enhance your community engagement. Contribute ideas and suggestions for this within your onetoone meetings.
• Ensure that interactions with your members and tenants in person and via virtual communications are meeting and exceeding expectations.
• Capture, resolve and report all tenant issues ensuring your General Manager and building manager are aware of all such feedback and support in corrective actions
• Ensure all safety measures and regulations are adhered to in line with risk assessments reporting and recording any issues which arise and escalating used to your General Manager immediately
• Provide peer group and buddy support in your own and other Clockwise locations
• Participate in your regular meeting and contact routines with your General Manager with a proactive focus suggest areas of training and development which you would like to receive.
• Ensure you are working in a way which aligns to the Company Handbook

• Ensure all interactions with building suppliers/third parties are undertaken in a professional and collaborative manor, maximising the value both commercial and service to Clockwise. Reporting any issues to your location general manager
• Support your manager in upholding all health & safety standards within the building reporting any issues to the building manager
• Create and disable key fob access for new and departing tenants and members in line with your buildings standards.
• Use various IT systems to log H&S activity, allocate WiFi access, CCTV, member billing and payments
• Be responsible for the opening/closing of the building
• Sign in contractors to the building in line with the agreed standards.
• Report any maintenance issues to the building manager/general manager as appropriate.
• Support the building management and F&B teams on site where reasonable and ensure you play your part in creating a positive, joined up experience for everyone who works in your building.