Resident Involvement Officer - East London, United Kingdom - MMP Consultancy

MMP Consultancy

Verified Company

East London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

MMP Consultancy are looking for a Resident Involvement Officer to join an excellent Housing Association in East London.

Purpose Of Job:

To support the implementation of our Resident Involvement Strategy and Resident Consultation and Participation Policy with specific focus on developing the Residents' Scrutiny Panel, social media profile, Estate Management Board elections, residents newsletter, Tenant Participation Advisory Service (TPAS) Resident Involvement reaccreditation and the embedding of measuring social value within the Association.

Main Responsibilities:

Support the delivery of the Resident Involvement strategy by delivering a proactive and effective Resident Involvement service
Provide clear, supportive and accurate resident Involvement advice to a range of stakeholders, including signposting where appropriate, to ensure awareness of customer involvement opportunities and promotion of the Groups other services.
Work with the Head of Homes & Communities and Community Engagement Manager on preparing TPAS Resident Involvement submission
Produce clear, accurate information and materials for internal colleagues for their use when engaging with customers and encourage participation in the Estate Management Boards
Promote appropriate feedback and insight to our Senior Leadership team for analysis as required, including customer feedback obtained by hosting webinars.
Organise, facilitate and record outcomes of key local customer meetings and events to encourage customer engagement and representation from a broad variety of residents.