Home Ownership Assistant - Birmingham, United Kingdom - Red Snapper Group

Red Snapper Group

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience.

RSR Justice are currently recruiting on behalf of our Birmingham based client for a Home Ownership Assistant to assist in providing a comprehensive customer focused home ownership service to tenants and leaseholders.

This is a temporary role, initially for 3 months and offers a rate of pay of £9.90 per hour PAYE.

Main Duties:

To assist and complete tasks in all aspects of the home ownership service working on a geographical basis, while flexibly supporting colleagues to ensure service standards are met
Dealing with correspondence, interviewing customers, answering telephone enquiries from members of the public, other service areas and legal representatives as appropriate
To assist Home Ownership Officers in visiting customers in their own homes and attending residents meetings
To analyse customer accounts and relay this information to customers and their agents/representative
To liaise with other service areas regarding repairs, property records, estate management, etc to resolve queries
To assist in the Section 20 consultation process including liaison with Repairs teams, to ensure documentation is prepared appropriately (Notice of Intention, Notification of Estimates, Notification of Award of Contract). Also to ensure that major worksinvoices are issued in a timely manner
To liaise with solicitors, mortgage lenders and other agencies with regards to sales information

Person Specification:

Good IT, communication and admin skills required.
Good level of maths and English.
Housing experience not essential but preferred.
Knowledge of Home Ownership would be a distinct advantage.
Effective office administration skills, including managing diaries, dealing with correspondence, maintaining up to date files and using general office equipment.
The ability to create, inspect, amend and interrogate data on a computer system.
The ability to interpret records and translate information in a way that meets customer needs.
The ability to communicate effectively in writing and verbally.
Experience of working in a team and an understanding of the needs of teamwork.

If you would like to be considered for this position and have the relevant experience, then please send your CV.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us andare successfully placed
Red Snapper Justice is a member of the Red Snapper Group.

The Red Snapper Recruitment Group is an equal opportunities employer.