Helpdesk Coordinator - Northampton, United Kingdom - MATCH RECRUITMENT LTD

MATCH RECRUITMENT LTD
MATCH RECRUITMENT LTD
Verified Company
Northampton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Helpdesk Coordinator

Basic salary:
£22,000 per annum

Plus department bonus scheme of an additional OTE of £1,500 per year. You'll be eligible to join this bonus scheme after your 6 month probation.

Monday - Friday, 8am - 4:30pm. No weekends.

Northampton. Office based.
Match Recruitment are recruiting on behalf of their client based in Northampton. You'll be working full time - office based at their Head Office.

Our client is an established manufacturing business, supplying most of the well-known brands like Amazon, RoyalMail, McVities and many more.


Summary of the role:


Responsibilities and duties:


  • Answering incoming telephone calls from customers and fieldbased staff, including engineers.
  • Receiving enquiries from our engineers and other team members.
  • Assisting customers on any queries or escalations
  • Monitoring our client's key account portals to ensure these are updated daily.
  • Forwarding site attendance / breakdown requests to the relevant area coordinator
  • Ensuring POs received are forwarded to the correct team member to convert.
  • Assisting with converting quotations received from customers.
  • Providing updates to customers on converted quotations and monitor SLA tracking from start to finish to ensure leadtimes are met.
  • Engage with customers to obtain service quality and delivery feedback
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