Service Management Analyst - Plymouth - Delt Shared Services Ltd

    Delt Shared Services Ltd
    Delt Shared Services Ltd Plymouth

    3 days ago

    Description

    Job Description

    This role sits at the heart of how we govern, improve and embed ITIL-aligned practices across Delt.

    • You'll work closely with service owners, technical teams and stakeholders across Delt, providing guidance, governance and hands-on support across ITIL practices,
    • Change Management: Managing the end-to-end change lifecycle to minimise risk; Owning Requests for Change (RFCs), Forward Schedule of Change records approvals post-implementation reviews supporting root cause identification preventing repeat incidents managing Known Error Database (KEDB) Workarounds resolution reporting;
    • Asset & Configuration Management: Maintaining accurate reliable service data including CMDB Asset registers Configuration baselines Audit compliance reporting;

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    Service Management Analyst

    Delt Shared Services Ltd

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