Customer Success Specialist - London, United Kingdom - Give A Grad A Go

Give A Grad A Go
Give A Grad A Go
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Salary of $57,000 + KiwiSaver Contributions

  • Well structured onboarding and training programs
  • Hands on training and support

Are you looking for a role in a rewarding not for profit?

Company Profile - Not for profit
This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to grow their teams globally.

Since launching in 2016 they have continued to expand whilst transforming the way consumers manage ticket events for conferences, galas, expos and much more.


Job description - Customer Success Specialist

As a Customer Success Specialist, you will be the first point of contact for all customer enquiries, customer onboarding and support.

Collaborating with the Customer Success team you will be responsible for delivering an authentic and excellent customer experience.


Job responsibilities - Customer Success Specialist
As a Customer Success Specialist, you will be responsible for but not limited to:

  • Create meaningful and strong relationships with customers.
  • Onboard customers with platform knowledge and navigation.
  • Act as a brand ambassador, ensuring event hosts receive warm and personalized experiences.
  • Ensure all customers have a warm, genuine, and seamless experience.
  • Constantly experience, learn, and refine the customer success approach to enhance customer retention and engagement.
  • Continuously track and report on trends.

Job requirements - Customer Success Specialist

  • Educated with a bachelor's degree.
  • Experience working in a customer focused role.
  • Experience in a customer success role is highly desirable
  • You are enthusiastic about live events and social change
  • Very proactive
  • Great problemsolving skills are highly desirable.
  • Passion for delivering an excellent customer experience.
  • Excellent written and verbal communication
  • Experience working in a fastpaced environment.
  • Willingness to learn
  • Any experience with HubSpot is desirable but not essential.

Benefits - Customer Success Specialist

  • Salary of $57,000 + KiwiSaver Contributions
  • Supportive company with an awesome office environment
  • Well structured onboarding and training programs
  • Hands on training and support
  • Lots of social events plus an annual offsite.
  • Give a Grad a Go is committed to being an equalopportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability, or other. We are continually finding ways to improve the way we work, read our Diversity, and Inclusion Promise for more information about this._
  • INDAUS_
  • EH_
More jobs from Give A Grad A Go
See all jobs of Give A Grad A Go