Customer Representative - Newcastle upon Tyne, United Kingdom - CSP U.K. LTD

CSP U.K. LTD
CSP U.K. LTD
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative.

As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.


Duties:


  • Communicate with customers to assist with inquiries, orders, and concerns
  • Provide accurate and timely information regarding products, services, and promotions
  • Handle customer complaints and resolve issues in a professional and efficient manner
  • Perform data entry to update customer information and maintain accurate records
  • Analyze customer interactions to identify opportunities for upselling and crossselling
  • Assist with order processing, tracking shipments, and coordinating returns or exchanges

Experience:


  • Previous experience in customer service or a related field is preferred
  • Strong communication skills with the ability to effectively listen and respond to customer needs
  • Excellent phone etiquette and the ability to handle difficult or irate customers with professionalism
  • Proficient in data entry and computer skills

Job Types:
Full-time, Permanent


Pay:
From £25,647.75 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 28/05/2024
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