Service Desk Operator - Newton-le-Willows, United Kingdom - Kingdom

Kingdom

Verified Company

Newton-le-Willows, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Where:
Our Head Office

NewtonleWillows

, WA12 area.**
When: We're looking to get the right person in to the team
ASAP

Hours:
On average 42 hours per week, shifts as per site rota. 4 On 4 Off, 07:00 am - 19:00 pm.

Salary:
£11.50 per hour - Weekly Pay.**
What's in it for you?

Weekly pay.

-
Free on-site parking.

A friendly and supportive team.
Training, career development & progression.
Overtime opportunities.
A permanent role for the right person.

About the role:

Service Desk Support
General enquiries.
Ad hoc cover requests & change of service hours.
Service dissatisfaction process management.
Incident & Alarm Activation Management & Escalation.
Colleague Attendance, Absence, Safety monitoring and escalation.

3rd
Party Suppliers:

Raising purchase orders against an approved supplier list.
Performance management and reporting.

Customer & Business Management Information & Administration:

Contracts and notice periods.
Unallocated report.
Weekly variance report.

Decommissions

SA0
New contracts
NBE.
Public holiday cover process.

Access Control

National Support & Command Centre.

What we need from you:

Experience

Call centre / control centre / customer service experience are a distinct advantage.

Professional Qualifications & Licenses (holding or working towards a distinct advantage)

Other appropriate professional qualifications.

About you:

A business brand ambassador passionate about people and customer service.
Takes ownership is proactive with a cando attitude.
Confident, calm, organised, and detailed.
An effective verbal and written communicator at several levels.
Competent with the complete suite of Microsoft software including but not limited to Outlook, Word, and Excel.
Can work autonomously and as part of a team.
Selflearning desire.

Overview:

Reference
14073

Salary
Weekly Pay

Hours
On average 42 hours per week, shifts as per site rota. 4 On 4 Off, 07:00 am - 19:00 pm.

Location: