Support Assistant - Glenrothes, United Kingdom - Fife Council

Fife Council
Fife Council
Verified Company
Glenrothes, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Proposed Interview Date:
Friday 15 December 2023

Closing Date:
Sunday 10 December 2023

Contract Type:
Permanent

Salary:
FC3 £22, £23, plus unsociable hours payment)

Working Pattern: 36 hours per week

Location:
Bankhead Service Centre, Glenrothes

Supporting Statement

Job Details


The post holder will be the main customer contact for service reception and spare parts in a busy Fleet Service Centre environment.

A key part of this position is focusing on fleet customer needs as agreed in the service level agreement and building a sound working relationship for developing the services.

The Workshop Support Assistant will assist in the day-to-day running of the fleet maintenance workshop. Responsibilities include Service Reception, Stores and Fuel duties and general Fleet Administration on a Monday to Friday work pattern.


Additionally, they will support and assist the Management Team in ensuring the effective delivery and development of cost effective, quality services, evaluated against the key elements of the Fife Excellence Model including Investors in People.

Assist in the investigation and resolution of complaints. Respond to customer enquiries and requests including personal visits and calls as required. Undertaking all types of risk, fire, safety audits and COSHH assessments in line with Service procedures and guidelines.

A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for.

The normal working week is 4 days on, 4 days off. Mon to Fri 06.00 to16.50, Sat and Sun 06.00 to The pay grade is FC3 plus unsociable hours payment.


The Person

  • Experience of working in an office, stores and customer facing environment.
  • 4 Standard Grades or equivalent, to include English and Maths at Level 3 or above.
  • Experience in use of Microsoft Office Applications
  • Working knowledge of financial systems
  • Organisational skills with the ability to meet deadlines
  • Ability to Customer care skills
  • Ability to use own initiative
  • Able to work as part of a team

Further Information
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Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
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How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
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Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services.
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Directorate Information - Council Department information
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