Property Loss Adjuster North East - Newcastle upon Tyne, United Kingdom - Davies Group
Description
Property Loss Adjuster
We have open opportunities in and around the below regions:
- **North East**As our next Property Loss Adjuster, you'll handle a range of claims of varying complexity and value; and you'll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. So, you'll need to come to us with a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.
Duties & Responsibilities:
- Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year
- Process all invoices and approve estimates within 5 working days of receipt/agreement
- Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally
- Full completion of all prepared site note templates and associated documentation within set SLA's
- Ensure that the data contained in Cq is accurate at all times
- Assist in maintaining accurate management information by completing spreadsheets as necessary
- Reduce elapsed timescales by providing and fostering a proactive approach to file management
- Identify cases of possible fraud and recoveries and refer as appropriate within set SLA's
- Work to ensure correct policy interpretation and validation
- Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA's and formats
- Ensure files are up to audit standards at all times
- In conjunction with designated colleagues proactively update customers and clients where necessary in accordance with agreed client SLA's
- Take responsibility for following agreed/documented procedures when dealing with problems and complaints
- Build good working relationships with clients and staff, internal and external to the Davies Group
- Maintain an awareness of business opportunities and refer all identified opportunities to Davies Group
- Responsible for out of hours calls into the Davies Group via a preset rota
Skills & Experience:
- High level of Property Loss Adjuster experience
- Already hold or working towards recognised professional qualifications at a diploma level
- Accuracy, attention to detail and an analytical approach
- Strong verbal and written communication
- Demonstrable experience of organising and managing own workload is essential
- Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload
- Excellent time management to be able to work to short/changing deadlines
- 5 Grade A-C's GCSE's or equivalent including Maths and English
- Being prepared to work nationally on occasion with overnight stays
- Being prepared to work on standby on a rota and during busy times at weekends and public bank holidays
What We Offer:
- Company car allowance
- Bonus scheme
- Pension contribution matched up to 5%
- Life Assurance (2 x basic salary)
- Eye Test Vouchers
- Access to Employee Assistance Programme
- Access to training and professional qualifications
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