Aftersales Advisor - Avonmouth, United Kingdom - BCA Bristol

BCA Bristol

Verified Company

Avonmouth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for reliable, passionate, and professional individuals who want to join the BCA family

Job Title:
Aftersales Advisor

Location:
BCA Avonmouth

Salary:
£11.40 an hour

Working Hours:
Working 4 days on 4 days off shifts between 7am - 6pm

Who are we?

We're the biggest name in Europe's vehicle remarketing industry, selling
1.3m vehicles per year, across
60 locations and with a
turnover of £2billion.

We believe our people are the best in the business, they are friendly, expert, and professional.

Main purpose of the job:

To deliver industry leading levels of customer service to our Buyers.
Deliver an efficient, high quality collection experience.
Ensure queries and complaints are resolved in a timely, professional and costeffective manner.

Main responsibilities:

Vehicle production administration, including data entry and document management.
Administer the Click and Collect process ensuring a consistent, positive buyer experience and efficient dispatch to hauliers.
Provide counter service to customers and visitors.
Support buyers through the swift resolution of queries and complaints.
Liaise with central claims team to ensure that any issues are resolved promptly and recorded accurately.
Action requests for information or action from the central Call Centre.

Skills and experience required:

Excellent customer service skills.
Excellent attention to detail.
IT skills Salesforce
Decision making & problem solving
Influencing & communicating
Team Player

Why choose BCA?

Onsite parking
Employee Assistance Programme
Eye care scheme
Access to BCA Rewards which provides online and store discounts with a range of retailers
Cycle to work scheme
Training/apprenticeship offering
Deals on new cars
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability._