Current jobs related to Strategic Customer Success Manager - Greater London - Evermile

  • Fitch Group, Inc.

    Customer Success Manager

    2 days ago

    Fitch Group, Inc. London

    CréditSights cherche actuellement un Customer Success Manager pour notre bureau de Londres. En tant que partenaire de confiance, un Customer Success Manager combinera habilement la gestion des relations, la formation et l'éducation avec une connaissance approfondie des fonctionna ...

  • Fitch Group

    Customer Success Manager

    2 days ago

    Fitch Group London

    Fonction · Le Customer Success Manager - Francophone est responsable de promouvoir la satisfaction des clients et l'expansion au sein de leur territoire assigné. Cette fonction consiste à combiner la gestion des relations, la formation et l'éducation avec une connaissance approfo ...

  • Office Angels

    Customer Success Manager

    1 week ago

    Office Angels London Full time

    Are you an expert in Customer Success Management? Do you have experience within the SaaS sector? If so, we have the job for you · Job Title: Customer Success Manager · Location: London with home/office hybrid working model · Contract Details: Full Time / Permanent · Salary: 65, , ...

  • 1PGR

    Customer Success Manager

    2 weeks ago

    1PGR London Full time

    Customer Success Manager · Sector Project Management, Technology, SAAS, Artificial Intelligence · Location - Central London / Hybrid · Salary & Benefits £30,000 to £35,000 + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working) · Job Type Customer Success Manager, Project ...

  • Disability Solutions

    Client Success Manager

    5 days ago

    Disability Solutions London

    Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10% · At FIS, our technology and our people are moving forward. We advance the way the world pays, ban ...

  • Job Board Direct

    Client Success Manager

    2 days ago

    Job Board Direct London Full time

    Client Success Manager · London · Salary Range: £30,000 - £34,000 basic pa + commission (OTE Year 1: £45,000 - £50,000)Location: London, UK (Hybrid Role | 3 Days in the office)Type: Full-Time · About the Business: · POLARIS is a leading marketing agency specialising in SEO campai ...

  • Office Angels

    Customer Success Manager

    2 days ago

    Office Angels London Full time

    Are you an expert in Customer Success Management? Do you have experience within the SaaS sector? If so, we have the job for you · Job Title: Customer Success Manager · Location: London with home/office hybrid working model · Contract Details: Full Time / Permanent · Salary: £65,0 ...

  • Job Board Direct

    Client Success Manager

    1 week ago

    Job Board Direct London Full time

    Client Success Manager · London · Salary Range: £30,000 - £34,000 basic pa + commission (OTE Year 1: £45,000 - £50,000)Location: London, UK (Hybrid Role | 3 Days in the office)Type: Full-Time · About the Business: · We are a leading marketing agency specialising in SEO campaigns ...

  • Buyapowa Limited

    Client Success Manager

    2 days ago

    Buyapowa Limited London

    Welcome to Buyapowa, the global leader in referral marketing! · We're thrilled that you're interested in joining our team as a Client Success Manager. This role is perfect for someone who is passionate about building strong relationships, driving value and engagement, and helping ...

  • Neulinx

    Customer Success Manager

    2 days ago

    Neulinx United Kingdom £45,000 - £50,000

    Customer Success Manager (SaaS) · Location: London (Hybrid: 2 days in-office, 3 days remote) · Compensation: £45,000 - £50,000 · About the Role · We are seeking a Customer Success Manager to join our team. The successful candidate will be responsible for leading clients through t ...

  • Pareto

    Customer Success Manager

    3 days ago

    Pareto London Full time

    Customer Success Manager · This opportunity is remote based, anywhere in the UK · Our client's broad range of best-in-class supply chain solutions goes beyond software. Their comprehensive offering makes them the leading supplier of fully integrated digitised processes and automa ...

  • Company name (Withheld)

    Customer Success Manager

    23 hours ago

    Company name (Withheld) london

    Customer Success Manager · We are hiring a Customer Success Manager for our pioneering SpaceTech business developing deep space communication, support infrastructure and procedures to enhance life in Space. This London-based company is at the forefront of a technology revolution. ...

  • Stotle Ltd

    Customer Success Manager

    2 days ago

    Stotle Ltd London

    About Stotles · We are a SaaS company that aims to unlock the potential of business and government working better together. Our mission is to bring clarity and transparency to the public sector by making sense of massive amounts of messy government data. · Our customers include i ...

  • SEON

    Customer Success Manager

    2 days ago

    SEON London

    Customer Success Manager · Help us make our customers' lives easier by guiding them through the use of our anti-fraud tools. This is a fascinating, cooperative position where we regularly interact with Sales, Engineering, Product, Onboarding and Support. · Manage a diverse portfo ...

  • Griffin Fire

    Customer Success Manager

    7 hours ago

    Griffin Fire London

    As a key player in the success of Acoustic DemandTec Retail clients, the Customer Success Manager (CSM) drives health, retention, and growth through indicators like Net Promoter Score (NPS) and Gross Renewal Rate (GRR). · Primary Responsibilities · The CSM collaborates with assig ...

  • Protecht Group

    Customer Success Manager

    2 days ago

    Protecht Group London

    Make a meaningful impact in the world of risk management with Protecht. · We're redefining the way organizations approach risk through our innovative cloud-based SaaS platform, Protecht.ERM. · About This Role · This key position is based in London and involves guiding customers i ...

  • Optimizely

    Customer Success Manager

    2 days ago

    Optimizely London

    The Customer Success Manager is a key partner in helping customers achieve their strategic objectives and maximize the value of our products. This role drives adoption, retention, and expansion of our products and services by being a trusted advisor to customers. · Job Responsibi ...

  • iVvy

    Customer Success Manager

    2 days ago

    iVvy United Kingdom

    Customer Success Manager · iVvy is a SaaS technology provider disrupting the MICE industry by delivering Event Management, Venue Management, and Distribution Solutions to the meetings, and events industry. · Role Overview · This is a full-time remote role at iVvy. The Customer Su ...

  • Closers

    Customer Success Manager

    1 week ago

    Closers London

    Job Title: Customer Success Manager - Property Investment Consulting · Location: Fully Remote (Must work in the UK timezone) · Role Type: Full Time · Company Overview: · Our mission is to empower aspiring property investors to build profitable property rental businesses and achie ...

  • Espire Infolabs

    Customer Success Manager

    1 week ago

    Espire Infolabs London permanent

    **Job Title:** Customer Success Manager · **Job Type:** Permanent · **Location:** London, UK · Essential Skills: · Proven experience in Service delivery · Background working for a well-established services/consulting firm · Engineering or equivalent degree · Comfortable with freq ...

  • ZEREN

    Customer Success Manager

    2 days ago

    ZEREN United Kingdom

    Customer Success Manager | Fully Remote | Must have experience within DevOps and/or DevSecOps software · We are seeking a committed and enthusiastic Customer Success Manager to join our expanding team. In this role, you will be pivotal in cultivating and maintaining strong, endur ...

    • Strategic Customer Success Manager - Greater London - Evermile

    Evermile
    Evermile Greater London

    1 month ago

    Default job background
    Description

    Job Description

    Evermile, a London-based software company, aims to create a better future for local retailers by developing an innovative SaaS platform.

    This platform simplifies and streamlines various aspects of business operations, centralising logistics, customer support, marketing, and day-to-day processes in one intuitive system.

    By providing big brand tools tailored for local businesses, Evermile helps retailers enhance every customer touchpoint, build loyalty, and unlock meaningful growth opportunities.

    The company's mission is to enable small businesses to operate smarter, delight customers, and achieve their full potential.

    • Growth Opportunities: As part of our exciting expansion, you can advance into senior roles as we grow.
    • Innovative Mission: Play a key role in transforming local retail operations and driving business success.
    • Collaborative Culture: Work with a passionate and driven team focused on mutual success and growth.

    Key Responsibilities:

    We seek a proactive and results-driven Strategic Customer Success Manager to join our CS Team in London.

    This role involves supporting multisite businesses, chains, and other strategic accounts, ensuring successful onboarding, adoption, and long-term growth across their operations:

    • Develop and Execute Success Plans: Collaborate with head office stakeholders to create tailored Success Plans that align with their strategic goals and Evermile's capabilities, ensuring clarity and measurable outcomes.
    • Lead Nationwide Rollouts: Oversee the end-to-end implementation of Evermile across multiple locations, including managing technical integrations, operational setup, testing, and adoption.
    • Manage Multi-Level Relationships: Build and maintain strong relationships at both the store and corporate levels, acting as the primary point of contact for strategic accounts.
    • Drive Usage and Upsells: Proactively identify opportunities for new initiatives, additional feature adoption, and service expansions to drive both customer success and revenue growth.
    • Monitor and Report Metrics: Track customer success metrics (ARR, NRR, platform adoption, and engagement) and provide actionable insights to improve outcomes.

    Requirements:

    We are looking for a candidate with:

    Experience: 3–7 years of experience in Customer Success, Account Management, or Sales in a fast-paced tech startup.

    Skillset: Exceptional interpersonal and communication skills, strong project management skills, strategic thinking, problem-solving skills, and demonstrated ability to create and execute Success Plans.

    Attributes: Entrepreneurial mindset, adaptability, ability to thrive in a dynamic environment, passion for helping local businesses succeed, and creating long-lasting customer partnerships.

Jobs
>
London
>
Strategic customer success manager