Service Advisor - Edinburgh, United Kingdom - John Clark Motor Group

John Clark Motor Group

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Advisor - VOLVO EDINBURGH (NEW SITE IN THE LUXARY VILLAGE)

Full time - Exceptional salary

Industry leading salary & bonus

Are you good with people and have a 'can do' attitude? This could be the opportunity for you VOLVO are seeking a pro-active, customer focused Service Advisor for our Edinburgh dealership, who will be part of a team of Service Advisors and be responsible for providing a proactive service to customers requesting to schedule their vehicles in for a service, maintenance or repair work.

Key Job Requirements as Service Advisor:

Liaise with all relevant personnel to ensure complete customer satisfaction
Maximise workshop profit opportunities
Achieve the customer satisfaction objectives and to ensure that the customer is dealt with professionally adhering to the manufacturer standards and dealership procedures
Welcome all customers at the service reception in a warm, professional manner, and meet all their needs
Agree service and repair instructions and book vehicle in to the workshop

Skills You Will Require as Service Advisor:

Confident relationship builder with customers at all levels
Ability to influence and advise customers on minor technical issues
Deliver first class service to achieve company objectives and targets
Selfmotivated, articulate and professional

Service Advisor required Experience

Previous motor trade experience within service is preferable (Service Advisor/Customer Service Advisor)
Worked with Visual Health check systems
Customer Service facing experience is essential
Previous upselling experience preferably over the telephone

About JCMG

The John Clark Motor Group is a name synonymous with outstanding customer service, we are Scotland's 2nd largest independently family owned motor dealer.

We proudly represent a number of inspirational brands, and have been trading for over 40 years, specializing in the sale of new and used vehicles from our 35 businesses across the East coast of Scotland.

We strongly believe in investing in our people and provide specialist training and development opportunities to help our employees progress their future and careers.

In addition to dedicated in-house training, we offer the chance to work with exceptional brands and products, in a dynamic environment where we continue to work together as a family.

In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits.