Customer Service Officer - London, United Kingdom - Prospect Us

Prospect Us

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Prospectus is pleased to be working with a homelessness charity based in Newham, whose mission is to provide support to people who find themselves sleeping rough in East London by providing a safe and welcoming place to stay, and offering support throughthe provision of personalised support, educational and life skills opportunities.

They are looking to recruit a Customer Service Officer to act as a first point of contact for their residents and other visitors to the organisation.

As their Customer Service Officer, you will provide high quality customer service to residents and other callers contacting or visiting the organisation, dealing with a broad range of housing management, property maintenance and repairs enquiries, and providingaccurate and timely information and documentation when needed.

Forming part of their Customer Services team, you will assist colleagues in providing an effective and responsive service to residents and visitors, providing administrative support, and creatingand maintaining records as required.

To be considered, you will have previous experience of working in a customer focused role and possess strong customer service and administrative skills.

Due to the nature of this position, you will be required to have some insight into supported housing,homeless and/or care setting either in a paid, voluntary or educational capacity.

Strong IT skills and exceptional communication skills both written and verbal are essential, as is working practice and knowledge of data protection and confidentiality.