Airside Lead Agent - Edinburgh, United Kingdom - Menzies Aviation

Menzies Aviation

Verified Company

Edinburgh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview
People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 200 locations in over 37 countries, across six continents.

But at the heart of our business is our people.

If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

Reporting to the Airside Duty Manager.

This role will require the individual to carry out any Airside duties as documented in our Lead Agent job description.

To assist the Airside Duty Manager in the day-to-day Managing of the Airside team. You will be responsible for allocating resources to fulfil our service standards for our Customer Airlines.

You will ensure that our ground handling is delivered safely, on time and consistently in line with service level standards set for both on time and station performance.

To influence and facilitate the consistent delivery of a "World Class" product to our Airline Customers.

Main accountabilities include:

To consistently deliver the highest possible level of customer service at all
Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our Customer Airlines.
To be proactive in all areas by forward planning and taking responsibility for the job in
Your responsibility will be to manage the Ramp team to carry out the normal ramp turnaround
Ensuring housekeeping rules are adhered to in the Ramp and equipment is parked in the correct
To ensure the safe and correct control of all resources on the
To comply with all Airlines Ground Handling
To actively give support, guidance and encouragement to your work
Fully comply with the Health & Safety at Work Act 1974 when carrying out your duties, ensuring safety is never compromised.
To follow all processes involved in Triple A
To understand and operate all equipment effectively and correctly and in line with the relevant training
Full compliance and implementation at all times of the following:
Airline Handling Manuals
Airports Disruption Management Policy
Customer Service Promise
Communications Promise
Safeguard the health, safety and welfare of staff, customers and other visitors as required in full compliance with the Company's Health & Safety Policy.
To process in a professional and confident way any questions, queries or grievances
Any other reasonable duty as requested.

Qualifications & Experiance

Good verbal communication skills
A full 5 year work/unemployment/education history
Proof of Right To Work in the UK
Full and valid UK Driving Licence
Criminal Record Check and Airside Security Clearance (we will assist in this process)

**Diversity