Junior UX Researcher - London, United Kingdom - Moonpig

Moonpig

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Our Ways of Working:
_

We believe that we do our best work when we are together, but also appreciate that everyone works in different ways. That's why we operate with three working models which look to define where and how our people work
Remote, Hybrid, Site/Office based._

Although we believe the majority of our people will choose our hybrid working model (at least 2 days in the office each week), for some of our teams that don't require as much in-person connection and collaboration, we offer fully remote working (with paid travel to the Moonpig office up to 6 times per year).

Remote roles are specified directly on our job adverts

Work with us
At Moonpig Group our mission is to help people connect and create moments that matter.

We are an international group, comprising the Moonpig, Buyagift and Red Letter Days brands in the UK and the Greetz brand in the Netherlands.

We were founded with a goal to disrupt the traditional greetings industry.

Two decades on, we're an established leader within the online cards and gifting market, offering a wide range of products to customers across the world.

Moonpig is an iconic brand and innovator, with clear values (read more about our values here). These values set our teams and our business up for success in an environment that's fun, supportive and challenging.

They're the glue that binds us together and we think of them as a platform to help us deliver our best work.

You have every chance to drive impact here at Moonpig, and most importantly, we genuinely want you

What you'll be doing

The Research team is at the forefront of shaping our understanding of customer behaviour; using insights to inform business strategy.

We're recruiting a Junior UX Researcher to support the team with research that's fundamental in the development of user-centred products and services that help our customers enjoy seamless and delightful experiences, as they celebrate life's important occasions.

Key Responsibilities:

Manage our central research archive, making sure stakeholders can find the relevant insights they need
Raise the Customer Voice by running our Customer Morning Sessions, and sharing relevant trends and insights with stakeholders
Assist in planning and executing of various UX research activities, including surveys, interviews, and usability tests
Analyse research data for both Moonpig & Greetz to identify patterns, insights, and user needs
Prepare reports, workshops and presentations to communicate research findings to the team and stakeholders.
Collaborate with UX designers, product managers, and other stakeholders to translate research insights into actionable design & business strategic decisions.
Advocate for the user in design discussions and decisionmaking processes
Stay updated with the latest trends in UX research and usercentred design practices
Learn from the UX Researcher and Research Manager who will coach your skills in research ethics, script and survey design, moderation and testing, through to analysis and reporting

You'll be a great addition to the team if you:

Previous experience as a UX or Market researcher
Good knowledge of quantitative & qualitative research methods
Strong analytical skills and attention to detail (with an emphasis on quality

- )Excellent communication skills, both written and verbal (we like presenting here)

Fast Learner: Comfortable with rapidly evolving project demands
Collaborative Skills: Builds relationships quickly and is enthusiastic about working with diverse teams to distil research insights
Proactive Approach: Able to identify opportunities to support and share insights without prompting
Customer and

Industry Insight:
A genuine interest in understanding customer behaviour and industry trends

Want to hear more?

Find out more about Moonpig Group and what it has to offer here

Moonpig's Commitment to Equality, Diversity and Inclusivity

At Moonpig Group, we're committed to creating an inclusive and caring culture with brilliant people who feel a real sense of belonging.

We welcome and celebrate all diverse backgrounds to Moonpig Group, from working parents who need flexibility with their hours to individuals who are neurodiverse and prefer to work a certain way.

We're proud to have several employeeled committees within our organisation, including the LGBTQ+ Committee, The Gender Balance Committee and our Moonpig Against Racism Committee.
We'll continue to push for diversity and that sense of belonging so that all Moonpig Group employees feel safe and comfortable to be their true authentic self at work.