Council Tax Recovery Officer - London, United Kingdom - London Borough of Camden

London Borough of Camden

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Starting salary:
£33,789

Job Level:
Level 3, Zone 1

Work Location: 5 Pancras Square, London, N1C 4AG

Hours per week: 36

Contract type:
Permanent (two vacancies)

Closing date:
Wednesday 29th March 2023 at 23:59

Interviews to be held:
TBC

Alternative flexible working options available / open to discussion

Anonymised Application - _in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias._

About us
Camden is listening to everyone, including you.

We're giving a platform to people inside and outside our community. Because we're not just home to the UK's fast-growing economy. We're home to the most important conversations happening today. And we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all.

The role

We are seeking to recruit a Council Tax Recovery Officer to deliver a professional, customer focussed and high-quality service whilst maximising revenue through the administration, collection and recovery of Council Tax.

Dealing directly with the public, you will be able to answer written correspondence accurately and liaise with taxpayers on the telephone.

You will predominantly be dealing with the latter stages of recovery including those at bailiff stage requiring you to discuss payment plans and liaise with enforcement agents.

You will also be required to trace absconders to settle old debts where post has been returned undelivered.

You will act as a contact person for some customers requiring you to build ongoing relationships, focussing on their needs and collating information necessary to ensure our records are updated accurately and in a timely fashion e.g., student accommodation.

Your attendance at the Local Magistrates' Court will be required periodically, helping negotiate payment arrangements and dealing with attendees' queries.

Other tasks will include reviewing exemptions/discounts and administering Council Tax records to assist the Benefit service with assessing Council Tax reduction claims.

Key Requirements

Practical experience of Council Tax and a good knowledge of all the relevant principles and procedures governing it
Excellent IT and communication skills
Ability to act professionally and communicate patiently but effectively with those in difficulty
Experience of prioritising own workload with minimum supervision and ability to adapt to changing priorities and demands

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.

About you
IRRV qualified or previous technical experience gained from having worked in a Council Tax customer focused environment. An understanding of and experience of compliance with data protection/sharing and audit/financial standards.

More broadly, you'll take the lead in identifying improvements to processes and systems, while effectively working as a team member to deliver our shared purpose.

Working for Camden
We're ready to welcome your ideas, your views, and your rebellious spirit.
Help us redefine how we're supporting people, and we'll redefine what a career can be.
At Camden, you'll receive a host of benefits as well as joining a flexible working employer.

Additional information

Inclusion and Diversity
To discover more about Camden and our commitment towards diversity, equality, and safeguarding, please visit our recruitment website

**Asking for Adjustments