Customer Service Administrator - Swindon, United Kingdom - Purely Recruitment Solutions

Purely Recruitment Solutions
Purely Recruitment Solutions
Verified Company
Swindon, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Administrator

Full time - Permanent

Cirencester

£24-25Kpa plus variable OTE based on KPI's
Our client is currently recruiting for a Customer Service Officer to join their busy team in Cirencester.


Reporting to the Customer Service and Logistics Manager the role will primarily be the process of small works from the receipt of the order to the invoicing in a timely and efficient manner.

Job Duties Responsibilities

  • Processes small works orders including spare parts purchases
  • Responsible for taking and arranging call outs and sending any parts required for repairs.
  • Process warranty claims
  • Backlog followup: controls and processes manually review orders for status
  • Generate customer invoices
  • Ensures the update & accuracy of data in CIMSA (customer, sites, contacts )
  • Manages stock movements in coordination with logistics and despatch
  • Filing
  • Assist in answering the telephone for whole company
  • Cover holidays for other members of the team
  • Additional tasks as required in line with department/company strategic goals
  • KPI's meet department annual operational targets and maintain customer service

Skill Set Required:

  • Minimum GCSE in Maths and English or equivalent


  • Essential

  • Computer literate
  • Microsoft office word/excel


  • Useful

  • ERP environment (LN, CIMSA or equivalent)


  • Essential
(minimum 2 years) - customer service


  • Useful
- knowledge of accounting invoicing/sales administration

  • Numerate and attention to detail
  • Good communication skills
  • Data entry in external customer database
  • Experience in customer service, sales administration and order processing role in similar
Organisation.

Hours of work are Monday to Thursday 8.15am to 5.00pm 3⁄4 hr for lunch and Friday 8.30am to 2.00pm (no lunch break due to early finish)
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