Information Technology Support Engineer - Northern Ireland - Net Talent

    Net Talent
    Net Talent Northern Ireland

    2 days ago

    Description

    This range is provided by Net Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

    Base pay range

    Direct message the job poster from Net Talent

    Director @ Net Talent | Consulting, IT Recruitment Leader, Ally, Volunteer

    2nd Line Support & Field Engineer – Northern Ireland

    Remote (Must be based in Northern Ireland)

    Full-Time | Monday–Friday, 8am–5pm / 9am–6pm (weekly rotation)

    On-call allowance included | 1 in 8 rota

    Are you a proactive and technically skilled 2nd Line Support Engineer ready for your next challenge?

    An exciting opportunity has arisen to join a fast-paced, growing business providing top-tier IT support to clients in the hospitality sector. You'll work remotely from Northern Ireland, supporting a dynamic IT environment and occasionally travelling to client sites to resolve break-fix issues.

    Key Responsibilities:

    • Escalate and resolve technical issues via the support desk
    • Resolve issues related to workstations, servers, networking, and cloud systems
    • Deliver excellent customer service both remotely and on-site
    • Participate in a 1-in-8 on-call rota (allowance paid)
    • 2+ years in a 2nd Line Support role (ideally within an MSP)
    • Strong understanding of Windows OS (2008–2019)
    • Skilled with Azure/O365 (cloud & on-prem)
    • Advanced knowledge of Networking, AD, Virtualisation, IIS
    • Strong experience working on a busy service desk
    • Full, clean UK driving licence
    • Knowledge of Hotel PMS systems (e.g. Opera, Amadeus)
    • Microsoft Certifications (MCSE or equivalent)
    • Familiarity with POS systems (e.g. Micros, PXP)
    • Experience with enterprise firewalls, VLANs, and switching
    • Use of TeamViewer, MSP Connect, or similar tools

    You'll Thrive In This Role If You:

    • Have a strong problem-solving mindset
    • Enjoy working both independently and in a team
    • Can prioritise workloads efficiently
    • Are driven by excellent service delivery

    Seniority level

    • Seniority level

      Associate

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Information Technology
    • Industries

      IT Services and IT Consulting

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Information technology support engineer