Helpline Supervisor - London, United Kingdom - Galop

Galop

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Do you want to make life better for LGBT+ victims and survivors of abuse?

Galop, the UK's LGBT+ anti-abuse charity, is seeking a Helpline Supervisor to contribute to the delivery of Galop's National LGBT+ Helplines and triage service, supporting thousands of LGBT+ survivors each year.

Galop works directly with thousands of LGBT+ people who have experienced abuse and violence every year.

We specialise in supporting victims and survivors of domestic abuse, sexual violence, hate crime, and other forms of abuse including honour-based abuse, forced marriage, and so-called conversion therapies.

We are a service run by LGBT+ people, for LGBT+ people, and the needs of our community are at the centre of what we do.

We run three national support helplines for LGBT+ victims and survivors of domestic abuse, so-called "conversion therapy", and hate crime.

We provide advocacy services, both in London and nationally, for LGBT+ victims who need longer-term support.

We are person-centred, empowerment-based, and trauma-informed - meaning our focus is always on helping our clients decide what is best for them, and then supporting them through their journey.

We use what we learn through working on the frontlines with clients to work on national and local policy change, to improve outcomes for LGBT+ victims and survivors of abuse and violence.

We build evidence through key pieces of research, like our upcoming report into LGBT+ experiences of sexual violence.

We push for legislative change, improved statutory guidance for victims, and better understanding of the needs of LGBT+ people around the country.

As Helpline Supervisor you will support the Head of Helpline and Volunteering with the day-to-day running of the service, including developing rotas, processes and ensuring the effective monitoring of support to survivors.

You will contribute to ensuring a high-quality service by providing expertise and advice to the team during shifts and managing a team of helpline volunteers.

Location
Galop's offices are located in London. Hybrid working is available.

Hours
Full time (35 hours per week).

This role will be required to work evenings and weekends on a regular basis (based on helpline opening hours)

Contract

Reports to
Head of Helplines & Volunteering

Salary
£32, £34, including Inner London Weighting of £3,892 which is available to staff who live in London and/or work from the Galop building in central London).

Closing Date
Applications should be submitted by
12 noon on Monday 9th
January 2023.
Interviews will be held from
week beginning 16th** January 2023.