Customer Service Administrator - Basingstoke, United Kingdom - M4 Recruitment Limited

M4 Recruitment Limited

Verified Company

Basingstoke, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

On behalf of our client in Basingstoke, M4 Recruitment are looking to recruit a Customer Service Administrator for a Permanent position.

As a Customer Service Administrator, your main duties would be as follows:

Delivering excellent customer service through giving clear direction to the customer via the delivery team and liaising with both internal and external customers
Working alongside the planning team
Call to confirm delivery arrangements
Arrange alternative delivery arrangements with end customers, lead customer and planning team
Coordinate on road issues with drivers
Be the key interface between customers ensuring a balanced approach is taken to delivering high levels of customer service
Record call results with high levels of accuracy
Operational administration as required
Any other duties as requested

Requirements for the Customer Service Administrator role:

Attention to Detail
Team Player
Experience in making and receiving high volume of calls
Proficient on Microsoft Office, must be able to use Outlook, Teams and Excel
Excellent Communication and organisational skills
Use own initiative
Great team player
Highly adaptable and able to work under pressurised situations

The client is offering:

Full training on the job
Parking on site
Subsided canteen
Safety measures are in place
25 days of holiday a year, plus bank holidays
Enhanced Salary Sacrifice Pension Scheme
Death in service benefit

Excellent basic salary offered for Customer Service Administrator between £25,000 to £30,000 per annum.

M4 Recruitment are an employment business and operates as an equal opportunities employer. Permission to place an advertisement for the above-mentioned role has been given by the company mentioned.