Aftercare Co-ordinator - Bury St. Edmunds, United Kingdom - I-MEX (M&E) Ltd
2 weeks ago
Description
I-MEX (M&E) Ltd are a building services engineering provider based in Bury St Edmunds in Suffolk.
I-MEX were formed in 2013 and undertake work across all sectors, however, specialises in high-rise residential schemes within Central and Greater London, East Anglia and Hertfordshire.
An opportunity has arisen for an
Aftercare Co-ordinator to join our expanding team within our new custom-built offices in Risby, Bury St Edmunds.
As our
Aftercare Co-ordinator, you will be responsible for dealing with our Clients' customer services teams, day-to-day management and administration relating to all customer concerns as well as allocating jobs to the I-MEX aftercare team and subcontractors in order to resolve any issues within a resident's new home.
Typical day-to-day duties will include but are not limited to:_
- Oversee allocation of work to the aftercare operatives, the existing site teams and/or subcontractors in order to investigate and resolve any issues that have been reported.
- Maintain reasonable timescales for customers for any remedial works whilst ensuring that customers are kept informed throughout any process taking place in their home.
- Ensure data is being recorded correctly for all customer issues and KPIs on our Clixifix Software.
- Order products for collection to enable operatives to complete their scheduled tasks.
- Contacting manufacturers with any product failures to request replacements.
- Preparation and issue the weekly defects report as directed by the Procurement Manager.
- Offer feedback to the business in relation to defective materials and common faults.
- Ensure maintenance routines are completed and documented.
Some desirable attributes for this role would be:_
- Previous experience working in a similar environment.
- Good understanding of Microsoft Office, Excel, Outlook.
- Ability to empathise with residents.
- Good planning and organisational skills.
- Problem solving and decision making.
- A polite, tactful and assertive attitude.
- Patience and calmness under pressure.
- Excellent communication skills.
- Good team working skills.
Benefits of the role include:_
- _08:30 to 17:30 with an hour for lunch Monday
- Thursday to 16.30 Friday._
- _Contributary Company pension scheme (age 22 and above)._
Salary:
£20,000.00-£25,000.00 per year
Benefits:
- Company pension
- Onsite parking
- Private medical insurance
Schedule:
- Monday to Friday
COVID-19 considerations:
Weekly lateral flow testing encouraged for good practice and to respect fellow work colleagues.
Work Location:
One location
Application deadline: 17/02/2023
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