Customer Service Advisor - Wadhurst, United Kingdom - Motor 4 u limited

Motor 4 u limited
Motor 4 u limited
Verified Company
Wadhurst, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Join Our Team as a Customer Service Advisor


Are you a problem solver with excellent organizational skills and a passion for delivering top-notch customer service? We are seeking a dedicated individual to join our team as a Customer Service Advisor.


Position:
Customer Service Advisor


Location:
Flimwell


Key Responsibilities:


Service Desk Management:
Efficiently run our service desk, ensuring smooth operations and timely customer support.


Parts Ordering:
Manage the process of ordering parts, ensuring that the workshop has the necessary components for each job.


Warranty Claims:
Handle car warranty claims, liaising with suppliers and manufacturers to resolve issues promptly.


Customer Queries:
Address customer queries and concerns with professionalism and courtesy, providing clear and helpful information.


Workshop Collaboration:
Work closely with the workshop team to coordinate and monitor technicians' hours per job, optimizing efficiency.


Booking Jobs:
Schedule and organize customer jobs, ensuring accurate and timely bookings.


Computer Literacy:

Utilize computer systems effectively to manage service desk operations, record information, and communicate with customers and the workshop team.


Training and Progression:
Receive comprehensive training and seize opportunities for career progression within our organization.


Requirements:

Good organizational skills and attention to detail
Excellent customer service and communication skills
Computer literacy and proficiency in using relevant software
Ability to work collaboratively with a workshop team
Strong problem-solving abilities
Proactive attitude and adaptability
Previous experience in a similar role is a plus, but not mandatory


How to Apply:


If you're ready to take on a challenging and rewarding role in a dynamic automotive environment, we want to hear from you Submit your CV and a cover letter outlining your relevant skills.


Salary:
£18,000.00-£25,000.00 per year


Benefits:


  • Company events
  • Company pension

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Experience:


  • Customer service: 1 year (preferred)

Ability to Commute:

  • Wadhurst (required)

Ability to Relocate:

  • Wadhurst: Relocate before starting work (required)

Work Location:
In person
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