Customer Service Assistant - Glasgow, United Kingdom - Queens Cross Housing Association

Queens Cross Housing Association

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Assistant - Permanent 35 hours per week

We are seeking to recruit an experienced Customer Service Assistant to support the delivery of an excellent factoring and property management service to our subsidiary companies.

The role is office based and involves working within a small busy team, providing day to day front line customer service support, including first point telephone contact, maintaining and updating customer records, assisting with mail merges and ad hoc administration duties.

The post will also require working occasional evenings, taking minutes at quarterly board meetings and owners meetings.

The successful applicant should be highly motivated, efficient, well organised and they must have the ability to multi-task. It is essential that the applicant has excellent communication and interpersonal skills as they will on occasion be communicating with customers who are experiencing emergency

You will:

be effective, highly motivated, efficient and have the ability to multi-task.

be well organised and able to demonstrate excellent written and verbal communication skills.

have demonstrable experience of working collaboratively with others.

be committed to excellent customer service.

We will provide:

40 days leave per year

7% or 4% employer pension contribution

development opportunities to progress within team

agile working options for all (e.g., flexible working / job share)

life assurance (x1 yearly salary)

employer paid qualifications, training, and professional memberships

paid special leave (e.g., safe leave, emergency leave)

enhanced family leave (matching shared parental pay to enhanced maternity pay)

enhanced sick pay benefit (up to 6 months full pay)

enhanced public holiday payments

reward and recognition incentives

24/7 employee support (Health and Wellbeing initiatives)

green initiatives (cycle to work, season ticket loans, pool cars)

How to apply
Further information about the job can be found within the job description.

Interviews will be held on 1 September 2023.

Job Type:
Permanent

Salary:
£22,576.00-£24,457.00 per year

Benefits: