Manager, Quality Assurance Auditor Full Service - Watford, United Kingdom - Hilton

Hilton
Hilton
Verified Company
Watford, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Manager, Quality Assurance Auditor Full Service, Suites, Luxury & Lifestyle Brands

The Hilton portfolio of hotels is comprised of 22 industry leading and world-class brands.

A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, lead our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio.

In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, LXR, Canopy, DoubleTree, Curio Collection, Tapestry Collection, Signia, Hilton Garden Inn, Hampton by Hilton, Tru, Tempo, Motto, Spark, Embassy Suites, Homewood Suites, Home2 Suites, Hilton Grand Vacations, Hilton Vacation Club and Liv Smart Studios.


What will I be doing?


This position will travel daily to evaluate hotels and collaborate in protecting the integrity of the Full Service, Suites, & Lifestyle Brands.

The position will ensure effective auditing in terms of cleanliness, condition, service, guest safety, hotel openings, and brand standards.

The Manager, QA Auditor will conduct a review of the audit with the General Manager of the property prior to leaving the hotel and generate reports with images of the inspection for analysis by numerous parties.


  • This position requires the Auditor/Manager to have strong communication skills to provide QA support and guidance for owners, operators, general managers, vendors, and corporate liaisons.
  • Perform routine Quality Assurance evaluations.
  • Address inquiries and communications made internally, both verbally and in written communications.
  • Address inquiries and communications made internally, both verbally and in written communications inclusive of inquiries from General Managers, Auditors, Owners, Sr. Directors, Vice Presidents, Brand teams, Architecture, Design & Construction, and Human Resources.
  • Monitor expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals.
  • Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlines.
  • Participate in Consistency exercises and contribute to content and projects as necessary.
  • Participate in activities outside of QA to gain a better knowledge of other departments.

What are we looking for?


This role supports hotels throughout the EMEA region and we are looking for someone who has worked within a hotel-based management role (ideally at GM level).

The role will be technically home based but will involve travel over 90% of the time within the allocated region which will predominantly be the UK and Europe

Success in this role will demonstrate itself through the following attributes and skills:

  • Proven track record of being highly coordinated, independent, and motivated.
  • Successful at multitasking, while demonstrating robust knowledge of hotel operations, including front and back of the house operations, including F&B operations, product replacement cycles, renovations, and physical upgrades in addition to all relevant Brand standards.
  • Excellent project management skills, allowing you to direct multiple projects at a time. Experience in managing multiple personnel is also required.
  • Ability to analyze and discuss hotel performance metrics at the owner/management company level.
To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • High School Diploma/GED
  • College Diploma
  • Significant experience as a Hotel General Manager or as a Hotel Executive Committee member
  • Significant management experience
  • Working knowledge of Microsoft Office and
  • Multidepartmental hotel experience
  • Driver's License
  • Ability to travel 90% of the time
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • BA/BS Bachelor's Degree
  • Fluency in a Foreign language
  • Food Safety Certification

What is it like working for Hilton?


Hilton is the world's leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all

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