Scheduling Coordinator - Woking, United Kingdom - Harvey Water Softeners Ltd

Description

Due to continued growth as the number one water softener manufacturer in the UK and Europe we are looking for a people who are passionate about
Customer Service to work join our customer care team based in Old Woking, Surrey.

Our Installation Schedulers use our systems and processes to ensure the correct resources are deployed to achieve a first time fit for our customers.

They make sure our installer diaries are optimized to drive maximum productivity and will react to any changes in priorities and deadlines.

We demonstrate understanding, professionalism, compassion and accuracy on every call providing a first class customer service.

• Do you have a passion for customer service and take ownership of your customer; finding ways to resolve any issue?
• Do you have experience working within a service delivery or contact center (desirable)?
• Do you have experiencing of using a CRM system (desirable)?
• Can you manage high call volumes?
• Do you have strong IT skills and can use Microsoft 365?
• Are you organized, have amazing attention to detail and great time management skills?
• Do you have exceptional communication skills, and can provide detailed information and advice in a clear and positive manner?
• Can you work effectively under pressure within a busy environment?
• Can you manage competing priorities and remain calm under pressure?
• Do you work well as part of a team and can build working relationships for effective collaboration?
• Are you an approachable character with a positive persona and promote positivity within the workplace?

If so, this could be the role for you

Joining Harvey, you will see our unique culture is what keeps us all together and makes us special - so special it's even award winning

We believe work should be a great place to be. Our team are the foundation of our business, helping make the water softener what it is today.

• This role is 5 days a week covering Monday
• Saturday, between the hours of 8am 8pm and overtime can be available
• We offer a fun and lively atmosphere and smart casual dress code
• There's free parking located just down the road
• 25 days annual leave plus the option to buy more
• Company Sick Pay (after qualifying period)
• A market leading company pension
• Employee rewards and discounts through Perks at Work
• Option to join Health Care Cash Plan
• 24/7 365day access to Employee Assistance Programme through Health Assured
• Wellbeing programs your wellbeing is important to us
• Access to ongoing learning and development with our online learning platform
• Refer a friend bonus
• You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work

Job Types:
Full-time, Permanent


Salary:
£23,731.00 per year


Benefits:

• Company pension

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location:
In person