Creative Operations Lead - London, United Kingdom - The Estée Lauder Companies

The Estée Lauder Companies
The Estée Lauder Companies
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
***Estee Lauder Companies are looking for a talented Creative Operations Lead to join their in-house creative studio, ELC Studios. Based in London, ELC Studios operate across the full portfolio of ELC brands in the UK market.


This role will lead the ELC Studios Creative Operations team in executing the strategic plan, by refining the operating model, establishing priorities and determining resource allocation for efficient and effective delivery of all projects.


The role will require a rigorous review of processes and tools to identify opportunities to provide an enhanced end to end programme and exploring new opportunities to create value for our brand partners.


This role is a leadership position within our department, requiring positive team culture contributions including mentoring, supporting, and motivating and management of internal stakeholder as well as external communications.


Responsible for a team of Producers, Production Assistants, and Coordinators - ensuring operations are running efficiently whilst driving productivity and team culture.


WHAT THIS ROLE DOES

  • Demonstrate a sound commercial understanding
  • Demonstrate confidence in communicating with people at all levels
  • Creative industry background with strong operational experience
  • Excellent organisational skills including time management, planning, hitting deadlines, objective setting
  • Ability to oversee the creation of all project plans, defining priorities and setting realistic milestones and deadlines
  • Ability to coordinate, schedule and control the teams' resources
  • Ability to estimate and manage a project budget using standard charging models
  • Able to explain technical solutions at a level appropriate to brands and colleagues
  • Ability to understand technical and creative aspects of a brief
  • Excellent Verbal, written and presentational skills
  • Excellent negotiation and problemsolving skill
  • Experience managing vendor relationships
  • Global mindset and multicultural understanding
  • Experience in "bite size" content and video production, catered to GenZ/Millennials
  • Drive for innovation and disruption with luxury mindset
  • Experience working against global guidelines
  • Int'l education/work experience
  • Working closely with the Studio Director to set strategy, manage resources and establish processes/ workflows in order to produce and deliver quality work from concept to completion across full service production across all end uses (instore, social, online, TVC, print, DOOH & OOH)
  • Effectively leading the Creative Operations team, driving team growth and development to deliver best in class operations
  • Works with the Brands and stakeholders to understand business drivers and prioritizes delivery to maximize business benefit
  • Effectively managing change throughout the project lifecycle monitoring, assessing and implementing the agreed change control process where required
  • Manage and communicate all potential risks, mitigate potential issues
  • Manage all feedback sessions ensuring lessons learned, identified and distributed
  • Drive the brand and studio budget management process
  • Drive demand planning and forecasting to manage growth
  • Drive the adoption of correct tooling and system customization to increase the efficiency of delivery processes
  • Develop strong relationships with both the brand and the studio team, ensuring that potential opportunities are identified and shared
  • Creative approach to problemsolving with the ability to focus on details while maintaining a "big picture" view
  • Responsible for understanding business targets and effectively managing costs, achieving against specific targets
- always Maintaining regular brand and team meetings and where relevant 3rd party communication ensuring that all methods of communication identified are provided when agreed

  • Develops the Creative Operations team through relevant training and line management ensuring strong performance, clear personal development and good succession planning

KEY ROLES & RESPONSIBILITIES

Leadership -

  • Planning for the department's future needs of creative operations, hiring, performance management, salary decisions, talent planning
  • Recognizes organizationwide linkages and interdependencies, ensuring alignment with overall brand priorities
  • Links innovation to overall business goals
  • Swiftly mobilizes team to meet changing demands

Budget Responsibility -

  • Accountable to ensure creative operations team are working within the confines of the brands budgets and are seeking planned savings required for region
  • Constantly reviewing model in partnership with IP & Finance leads
  • Independence of Action and Accountability
  • Builds and initiates longterm partnerships within Creative and other stakeholders in support of overall objectives
  • Respects and incorporates the needs of stakeholders
  • Fosters and optimizes an entrepreneurial spirit
  • Builds and develops diverse and interdependent teams
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