Workshop Controller Reading Service - Wolverhampton - Hgvtraders

Description

Experience: Experience in workshop/maintenance management systems

Department: Service & Support

Job Description

Workshop Controller

• Rygor Service Solutions, Reading.
• Competitive DOE

Your Role

We are looking for an experienced and motivated Workshop Controller to help lead and inspire our commercial vehicle workshop team at our Vehicle Maintenance Unit (VMU) in Reading.

The successful candidate will be responsible for managing the flow of work through the workshop, ensuring quality and compliance of all tasks carried out. With a focus on maximising utilisation, efficiency, and profitability, the Workshop Controller will guide and support the team to deliver exceptional service to our customers, while maintaining the highest standards of safety and compliance.

What you'll be doing

• Ensure all Rygor workshop processes are followed for every job.
• Create job cards, pre-time jobs, and allocate work to technicians to maximise sold hours and efficiency.
• Monitor job progress and obtain authorisation for any additional work when required.
• Ensure 100% sign-off on completed inspections to guarantee our customers' Operator's Licenses remain safe and legal.
• Issue VOR reports accurately and within agreed timeframes.
• Identify and record all warranty items; ensure replaced parts are labelled, documented, and processed correctly.
• Audit job packs to ensure accuracy before passing to administration/invoicing.
• Monitor and manage workshop loading to maintain smooth workflow.
• Measure technician performance and activity, ensuring a first-time fix culture with quality and compliance.
• Maintain workshop cleanliness, organisation, and compliance with Rygor standards.
• Ensure all service processes (including quality checks and MOT preparation) and company policies are adhered to.
• Ensure compliance with statutory requirements, including health & safety, vehicle legislation, trading standards, and fire regulations.
• Manage scheduling and deadlines effectively to support customer requirements.
• Provide outstanding customer service to both internal and external customers and suppliers, upholding the reputation of Rygor Service Solutions.

Skills & Behaviours

• Leadership: Proven experience in a workshop controller or supervisory role within a commercial vehicle environment.
• Process-driven: Strong understanding of workshop processes, compliance, and Operator's License responsibilities.
• Inspire & Lead: Ability to lead, inspire, motivate, and manage a team of technicians.
• Organisation: Excellent organisational and scheduling skills.
• Communication: Strong communication and customer service abilities.
• Professional skills: Focused on delivering efficiency, profitability, and compliance.
• IT: Good IT skills with experience in workshop/maintenance management systems (R2C, Truckfile, Kerridge, etc. advantageous).

Our Values & Behaviours

We're looking for incredible team members who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.

Rewarding

I am grateful. I am courageous. I am curious.

What's it like to be part of Team Rygor?

"Rygor is a great place with equal opportunities for everyone and they are Rewarding, Reliable and Respectful and choosing Rygor to grow your career is something no one can regret."- Patrick, Technician

• We shortlist CVs online, so make sure to include information about yourself that makes you stand out.
• You may received a short screening call with our hiring manager or a member of our people team.
• Come to site and meet the team, have a tour, and let's have a chat so we can get to know each other better. Your interview will include a chat with the hiring manager and potentially an interview task.
• If your application is successful, we'll be excited to make you an offer.

Diversity, Equity, Inclusion and Belonging (DEIB)

At Rygor, we are committed to fostering a workplace culture that champions diversity, equity, inclusion, and belonging. As an award-winning organisation, we are proud to be a community of professionals from a wide range of backgrounds, experiences, and perspectives. We believe that individuality should be celebrated, and we strive to ensure that every team member feels valued, respected, and empowered. We welcome and support people of all ages, ethnicities, nationalities, religions or beliefs, gender identities, sexual orientations, disability statuses, caring responsibilities, and neurodiverse profiles. We actively promote an inclusive environment where you can bring your authentic self to work every day, because we know that when you thrive, so does our business

Support

If you need to make reasonable adjustments to our process, please let us know so we can talk about how we can best support you and make the adjustments that may be needed.

About the Company

We are an award-winning, multi-franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Our business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand-new Mercedes-Benz Passenger Car Aftersales facility in 2024.

Our commitment to excellence has earned us multiple industry and network awards, and in 2025, we were proud to be named Employer of the Year at the prestigious Motor Trader Awards. We also received the Silver award for our onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award-winning induction and support from day one.

We're officially a Great Place to Work (multiple years running) and our company culture truly reflects our core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what we do and so is creating an environment where our team can thrive.

Rygor Group comprises of a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of our team members, we have secured our position as one of the UK's top automotive Groups, with a turnover of circa £300m a year.

Rygor Auto consists of three renowned brands: Mercedes-Benz, SAIC Maxus, and Higer Buses. We are home to the largest UK dealer group for Mercedes-Benz Commercial vehicles and also offer passenger car aftersales at select locations.

Rygor Plant is an official partner of Hyundai, Mecalac, and Dieci. We offer a diverse range of high-performance equipment designed to meet the demands of sectors including construction, agriculture, rail, roadworks, aggregates, and beyond.

Rygor Service Solutions is our independent fleet workshop division, specialising in full management of commercial vehicle fleets within customers premises, or totally mobile servicing solutions. We look after some of the UK's largest fleets, including Tesco, Ocado, and Brakes. And are committed to keeping them on the road, serving their customers.

Rygor Land Systems supply vehicles and systems for military, humanitarian and security operations. With a dedicated and focused team that can provide exacting customers with the support required to deliver the capability needed by operational staff located in the harshest environments around the world.

prioritizes your safety. We never use WhatsApp for candidate communication or request sensitive information during applications. For a secure job search experience, visit JobsAware for free expert guidance on safer work environments.

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