Customer Service Administrator - Abingdon, United Kingdom - BRELLIS RECRUITMENT LIMITED

BRELLIS RECRUITMENT LIMITED
BRELLIS RECRUITMENT LIMITED
Verified Company
Abingdon, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

A fantastic opportunity has arisen within a hugely successful and thriving Global organisation in Abingdon for a bright, professional and enthusiastic customer services administrator.

Language skills required excellent English skills and preferably one other European language - German, French, Czech or Hungarian


Essential Duties & Responsibilities:


  • Raising customer quotations, proformas and coordinate stock returns where required
  • Providing an excellent Customer Service support by working closely with other internal departments
  • Sales, Accounts, Despatch.
  • Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
  • Manage nontechnical complaints that are received.
  • Manage backorder process to ensure customers are kept informed of any date changes.
  • Manage new account process and documentation required.
  • Ensure customer database is regularly updated and all information logged.
  • Ensure the after sales care and order follow up is carried out to deliver a great customer experience from start to finish of an order.
  • Gain a basic level of key product knowledge.
  • Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.

Minimum Requirements/Qualifications:


  • GCSE or equivalent education passes in English and Maths
Experience of working in a customer focused environment

  • Fluent written and spoken English is essential
  • Possess excellent IT skills, including experience of working with ERP/CRM platforms.
  • Personal Qualities and attributes:
  • Ability to demonstrate a passion for customer service
  • Excellent telephone manner with exceptional attention to detail, time management, and organizational skills
  • Excellent written and verbal communication skills in English and second language
  • Ability to perform a wide variety of tasks and multitask efficiently
  • Professional demeanour
  • Enjoy working as a team to deliver results, learn and share knowledge
  • Ability to remain calm under pressure
  • Ability to handle complaints and difficult situations
  • Ability to work in a fastpaced environment

INDG
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