Customer Service Administrator - Milton Keynes, United Kingdom - Room at the Top Recruitment

Room at the Top Recruitment
Room at the Top Recruitment
Verified Company
Milton Keynes, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Administrator


This is a temporary contract role initially signed off for 6 months with a likely extension and offers an hourly rate of £14.50 per hour, plus 25 days holiday pro rata and other benefits.

Our client offers a hybrid working model (2 days in the office and 3 days from home).


Major Activities and Responsibilities:


  • Manage all incoming Customer Service queries & Business enquiries.
  • Accurately processes Wholesale & Direct Customer orders using a range of Business Systems, primarily SAP
  • Manage the order process from receipt of order through to delivery and invoicing, ensuring swift, efficient and accurate service.
  • Provide an exemplary level of Customer Service, maintaining a professional and positive attitude, to customers as well as to third party warehouse/logistics Company.
  • Processes customer uplifts/returns
  • Work closely with the Finance team to ensure pricing/invoicing queries and credit claims are resolved as quickly and efficiently as possible
  • Daily/Weekly/Monthly Reporting
  • Raise incident reports for any nonconformances, complaints, late or damaged deliveries, temperature deviations etc & providing any necessary followup support on incidents as instructed by the Quality and Regulatory Compliance Manager, Customer Services Manager and/or Demand Planning Manager
  • General preparation for internal and external meetings
  • Assist with various projects as required
  • Maintain a high standard of housekeeping
  • Undertake relevant training as provided by the Company
  • Ensure compliance with approved Company policies and procedures
  • Proactively looks for opportunities to improve system efficiencies to eliminate waste

Competencies/skills/Experience

  • An excellent problem solver and a decision maker
  • Ability to exercise judgment when dealing with a range of Customers and colleagues
  • A methodical and organized approach
  • The ability to work well as part of a team
  • Computer literacy (experience of CRM systems, ideally SAP) and excellent Excel skills essential
  • Accuracy and attention to detail
  • Concentration for routine tasks
  • The ability to use your own initiative but also to know when to refer to a senior team member
  • Selfmotivated & quick learner
  • Flexibility and willingness to work additional hours as required at key times
  • Be highly organised with an ability to manage their time and priorities effectively
  • Genuine interest and a willingness to learn
  • Ability to multitask
  • Ability to connect with people from all demographics
  • Open minded and curious about learning new information
  • Personable with a consistently positive demeanor

Job Types:
Full-time, Temporary contract

Contract length: 6 months


Salary:
Up to £14.50 per hour


Benefits:


  • Work from home

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Milton Keynes, Buckinghamshire: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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