Emergency Support Representative - London, United Kingdom - JobSpanien

Description

Emergency Support Representative

• Customer Service
• Emergency Response
• Dutch proficiency

JOB DESCRIPTION
We are currently hiring Dutch-speaking individuals for the Emergency Support role in Amsterdam.

As an Emergency Support Representative, your main responsibility will be handling inbound calls and chats, providing prompt and accurate assistance during emergency situations.

REQUIREMENTS
Previous experience in emergency response or emergency communication environments.
Excellent communication skills, with the ability to promptly and effectively interact with customers.
Proficiency in MS Office and familiarity with communication equipment.
Knowledge of regulations and compliance within an emergency services environment is a plus.
Openness to flexible scheduling, including days, nights, and weekends.
Fluent in Dutch (C1) both written and spoken, with a minimum requirement of English proficiency at C1 level.


RESPONSIBILITIES
Respond promptly and efficiently to emergency situations through inbound calls and chat interactions.
Provide exceptional customer service to individuals in distress, demonstrating empathy and professionalism.
Utilize MS Office and other communication tools to relay information accurately and efficiently.
Maintain a high level of attention to detail while operating various communication equipment.
Stay up-to-date with emergency regulations and compliance requirements.
Collaborate with emergency response teams and external agencies to coordinate appropriate assistance.
Adapt to flexible scheduling, including days, nights, and weekends.
Possess current certifications in CPR, emergency, fire, and police dispatch (preferred).


WHAT WE OFFER
Unlimited professional and personal development through access to
Concentrix University training and structured on-site training.
A friendly and inviting working environment with recreational facilities like football, Xboxes, and lounge corners.
A dynamic position within an international and vibrant company.
Fully paid training to ensure your success in the role.
Pension plan for long-term financial security.
Internal career opportunities for growth and advancement.


RELOCATION PACKAGE

Relocation support available to Amsterdam:
Flight reimbursement and one month paid in a hotel.


PAY
Full-time contract with a monthly salary of 4.355,83€.
Annual gross salary, including the holiday allowance: 56,451.60€


CV

When preparing your CV, you can pay special attention to the points below, as these are of interest to the company.

Relevant Experience:
Showcase your experience in emergency response or communication environments, emphasising roles and responsibilities that demonstrate your ability to handle high
- pressure situations and provide exceptional customer service.

Fluent in Dutch (C1) both written and spoken, with a minimum requirement of English proficiency at C1 level.

Knowledge of regulations and compliance within an emergency services environment is a plus.

Technical Proficiency:
Mention your proficiency in MS Office and any other relevant technical skills


Salary:
From £4,355.83 per month


Experience:

• Emergency response or emergency communication environments: 1 year (required)

Language:

• Dutch (required)
• English (required)

Expected start date: 28/08/2023