Technical Customer Support Co-ordinator - Market Harborough, United Kingdom - Optimax IMM Ltd

Optimax IMM Ltd

Verified Company

Market Harborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Support Contracts Executive
This is a pivotal role within our dynamic Customer Care Department.

You'll be responsible for the renewal of service contracts and for the scheduling of Engineers to deliver our calibration and service business.

Balancing engineer resource, customer location and customer expectation creates a challenging and rewarding role.

The customer care department is the central point between customers and our engineering team. You will be part of a department which exists to look after our customers.

Whether renewing a contract, booking an annual service and calibration visit, referring a technical query or confirming a new equipment installation.

In this customer-facing role, you'll build a rapport with our customers and engineers to deliver great Customer Service.
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Key responsibilities_

Proactively seeking to win service and calibration new business and renewals
Providing quotes and information to customers regarding their contract renewals
As the main point of contact with our field engineers, scheduling and balancing workloads, liaising frequently with the field engineers and reporting any problems
Promoting the company's services to new and existing customers
Booking hotels and making travel arrangements for engineers
Monitoring your and the department's performance against agreed targets
General office and administrative duties
Interacting with customers when they visit
Be a Customer Champion

Essential for this role:

Excellent people skills with an engaging telephone manner
Strong organisation skills and attention to detail
Lateral thinking and a willingness to take the initiative
Proficient with Word, Excel and Outlook
Able to work quickly and accurately
GCSE English and Mathematics

Desirable

A previous customer facing or telesales role
Experience of delivering to targets and KPIs
A levels or a degree

What we offer

Competitive salary + Bonus Scheme
Varied and stimulating work with full training
A supportive team

About us

We are the UK's leading independent supplier of optical inspection and metrology equipment, and we service, calibrate and repair to international standards.

We work with market-leading engineering businesses, their suppliers and universities throughout the UK and abroad.

Salary:
£25,000.00-£30,000.00 per year

Benefits: