Facilities Administrator - Northampton, United Kingdom - Rodericks Dental Limited
Description
Main ResponsibilitiesCustomer Facing
- Dealing with all inbound customer enquiries
- Giving advice and assistance to practices as first line of support
- Communicating with wholesalers, suppliers, contractors and various managers
- Responding to customer requests for work to be carried out and updating as required
- Ensuring KPI targets are met both individually and department
Organising
- Various contractors to carry out work on properties and dental equipment
- Dealing with scheduling and access for the contractors and suppliers
- Managing efficiency and productivity across internal and external resource
Liaising
- With Landlords, agents, contractors and engineers to ensure practices remain open and effective
- With contractors to obtain quotes for work required and then giving authorisation
- With practice managers and engineers to ensure maintenance is carried and is cost effectively
Compliance
- Provide compliance certification to practices when requested
- Work alongside the Facilities Manager to ensure practices are compliant
Administration
- Maintaining the central database
- Archiving of paperwork as required
- Mentoring, supporting and training other helpdesk staff
- Support both the Facilities Manager & Head of Department in collating reports and data
some experience with multi-site estate, with attention to detail, excellent communications skill and be
organised.
Role Description
Rodericks is a growing company based in Northampton. The role will specialise in the service provision to our
practices for reactive works, compliance and facilities related items. As a helpdesk co-ordinator you will be
focused on ensuring we maintain a great service to our practices to ensure they have the ability to in turn
provide a great service to our patients.
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