E-commerce & Wholesale Administrator - St. Andrews, United Kingdom - St Andrews Links Trust

St Andrews Links Trust
St Andrews Links Trust
Verified Company
St. Andrews, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

As part of a small team, to administer two high-performing e-commerce websites along with servicing major wholesale accounts for St Andrews Links and The Open Championship.

Providing support to the E-Commerce Operations & Wholesale Co-ordinator to achieve departmental goals and increase profitable growth


Key Duties and Responsibilities

  • Ensure all external and internal customers receive a 5star level of service.
  • Update and manage both shop websites
  • Pick, pack, and process all web and wholesale orders.
  • Process refunds and exchanges in a timely manner.
  • Provide a shipping service for St Andrews Links and any related parties.
  • Assist in the implementation of the ecommerce marketing plans
  • Deal with all customer requests and complaints in a timely and professional manner, communicating any issues to relevant departments as required.
  • Maintain a good level of housekeeping and stock control at all times.
  • Communicate with the accounts department, couriers and other stakeholders as required.
  • Aspire to develop and expand the brand image whilst focussing on profitable growth and business goals.
  • When required undertake general warehouse duties following the agreed procedure to assist the Ops team.
  • Fully adhere to the organisation's policies on health and safety, data protection and professional standards.
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