Admin Support Officer - London, United Kingdom - Liquid Recruitment Solutions

Description

This is an amazing opportunity to work as an Admin Support Officer for an amazing organisation. The new organisation will be a significantly larger, more diverse organisation, employing over 3,000 people.

A challenging role, part of a growing business and adding significant value by providing excellent customer service supporting the Responsive Repairs team and across the new organisation.

This role is Paying £15.55 Per hour (PAYE), working out as £28,300 Per Annum.

The role requires excellent communication skills, both written and verbal, with the natural ability to network and build effective relationships with key colleagues across the organisation and external stakeholders.

Purpose of the role:

To provide excellent front line customer service by working in partnership with internal and external stakeholders to ensure our customer's needs are met and the Responsive Repairs team objectives are achieved.

Departmental Responsibilities:

• To develop and maintain relationships with internal and external stakeholders to support our customers.
• To assess client's needs to ensure effective service delivery.
• To advise and support our customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified.
• To update and maintain systems/ records to ensure that information/data is kept up to date and accurate and that KPI's are met.
• To ensure that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation.
• To follow our Health and Safety policies and procedures to ensure, as far as is practicable, your own safety and that of others in the workplace. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties
• To provide full administrative support to the various teams within the service.
• Scheduling of appointments and diary management of team members, external contractors and residents.
• Manage and review service referral requests, rejecting, approving or seeking clarification where necessary.
• To deal with routine enquires from external agencies, internal customers and stakeholders in a professional manner within preagreed departmental and company timeframes.
• To investigate and respond to client enquiries and complaints ensuring that timescales are met in line with key performance indicators and complaints policy.
• To work in collaboration with other departments to ensure that a seamless service is delivered to Clients and that key performance indicators are met.
• To liaise with both internal and external stakeholders, to coordinate programmes of repair work and improvements.
• To raise, monitor and report on work orders.
• To set up and maintain any databases, spreadsheets and systems as required.
• To arrange meetings and training seminars, confirming dates, venues and attendance as necessary, preparing meeting rooms and organising any required equipment, collating papers for distribution, ordering and / or providing refreshments, and taking minutes when requested.
• To create and maintain comprehensible and accessible filing and other relevant systems (hard and soft) to enable the provision of general information and statistical returns as and when required, ensuring that all files, contracts, and records are kept up to date and old documents are archived as necessary in accordance with department and organisational policy.
• To collect the department's post during the day and to scan and distribute each item of mail to relevant staff as quickly and as accurately as possible. To arrange the dispatch of items by recorded delivery or by courier as requested.
• Promote good office and IT housekeeping throughout the department, ensuring the office environment is clean, tidy and clutter free.
• To contribute to the delivery of appropriate and robust KPIs
• Assist in the monitoring of Contractors to meet agreed deadlines and costs for work with appropriate levels of quality and customer service.
• To produce correspondence in accordance with the departments standard procedures to a high level of accuracy
• To prepare reports using Microsoft and other databases as well as written text
• To ensure that invoices are processed in an efficient and timely manner and that accurate recording of such payments takes place.
• To undertake any other reasonable duties as required by the Heads of Service or their nominees, which may include working outside normal working hours.

Skills/Experience required:

• Ability to work independently, exercising good initiative and judgement
• Excellent written and verbal communication skills.
• Proven time management and prioritisation skills.
• Proven experience and ability to deliver excellent customer care and valuing diversity.
• Proven attention to detail and ability to work on a variety of tasks simultaneously.
• Ability to work under pressure and meet deadlines and tar