Customer Service Advisor - Greater London - ELIS

    ELIS
    ELIS Greater London

    4 days ago

    £26,000 - £42,000 (GBP) per year *
    Description

    About a Career With Elis


    Elis, a leader in circular services, allows businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well‑being in a sustainable way. Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us, our clients and our planet.

    • Location: Chatham
    • Employment type: Full-time
    • Employment status: Permanent

    About The Role


    We currently have an exciting opportunity for a Customer Service Advisor to join us at our Chatham site. As a Customer Service Advisor, you will be expected to provide an excellent customer care experience in meetings with customers and colleagues, execute on customer issues (such as complaints), and demonstrate flexibility.

    We are looking for someone whose organisational skills are outstanding and who is proficient in Microsoft Office & Excel in particular. You must have a passion for delivering high levels of customer service support.

    Your Mission at Elis

    • Managing a portfolio of customers for contract management.
    • Supporting on an internal service inbox and dealing with customer and internal enquiries.
    • Dealing with customer complaints and completing KPI information for key account managers.
    • Running and manipulating customer reports within Excel and Power BI.
    • Uploading information into customer portals.
    • Co‑ordination and support key account managers with contractual paperwork in line with company processes.
    • Working closely with key stakeholders including local and regional management teams.
    • Participating in and supporting continuous improvement projects/workstreams.
    • Supporting other teams on annual leave.

    What will make you stand out?

    • Excellent communication skills, both verbal and written.
    • Displays a customer‑centric mind‑set.
    • Excellent working knowledge of Microsoft Office, including advanced Excel skills.
    • Customer and solution focused.
    • Good attention to detail and the ability to evaluate data and interpret the information effectively to continuously improve the department/team.

    Education And Experience

    • High school diploma or relevant experience.
    • Internal training on Elis services, systems and platforms (to be provided).
    • Service or sales based experience.

    What's on offer?

    • 29 Days Holiday
    • Company Pension
    • Employee Assistance Programme

    We offer a competitive salary and the opportunity to work for a company that offers many development opportunities, has national structure to facilitate ambition and offers a friendly and supportive working environment.

    Interested? Apply online Your contact person:

    Dominic Frimpong

    HR Coordinator

    Tel:


    #J-18808-Ljbffr
    * This salary range is an estimation made by beBee
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