IT Support 2nd Line Infrastructure - Leeds, United Kingdom - Hawk 3 Talent Solutions

Hawk 3 Talent Solutions
Hawk 3 Talent Solutions
Verified Company
Leeds, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
IT Support 2nd Line Infrastructure

Leeds West Yorkshire LS11

£30k upwards depending on experience

Permanent role


Your working week will be 7 hours per day between 8.30am and 4pm, Monday to Friday, with some flexibility required for ongoing projects.


  • Monthly patching updates (typically 6 hours on a Sunday once per month paid at an overtime rate)
  • Out of core hours Data Centre maintenance (typically 4 hours once per month paid at an overtime rate)


Hawk 3 Talent Solutions are looking for an experienced 2 Line IT Support Infrastructure person to work alongside and experienced IT team based in Leeds, West Yorkshire.

The Role

You will be providing 2nd and occasional 3rd line user support for internal tools and technologies. You will be part of a team that contributes to longer-term technical projects and process improvement.

Duties

  • Providing basic technical support at network level: WAN and LAN connectivity, routers, firewalls and security
  • Implementing basic remote access solutions and providing support on Citrix
  • Collaborating with experienced colleagues to build and maintain an Azure cloud platform
  • Liaising with our IT Development and Business Change teams to ensure newly built technologies can be tested and smoothly implemented into the business
  • Ensuring any IT support changes required are documented and implemented to ensure we deliver the best performance for the new technology
  • Monitoring the remote management system alerts and notifications and respond accordingly through service tickets
  • Managing and maintaining the companies approach to Network Security, including monitoring industry news and ensure all platforms are protected.
  • Communicating with internal stakeholders as required, keeping them informed of incident progress, as well as notifying them of impending changes or agreed outages
Skills/knowledge/experience

  • Windows Server 201
  • Advanced knowledge of Storage Arrays
  • Advanced knowledge of LAN/WAN/routers
  • Firewalls and Security Advanced knowledge (ideally SonicWALL)
  • Linux
  • Citrix
  • SQL Server
  • MS Exchange
  • Active Directory
  • Microsoft Azure Platform
Excellent Benefits Package Available

Lifestyle Rewards

  • 35 hour working week (depending on your role)
days Annual Leave + Bank Holidays

  • Additional Paid Leave for your Birthday, Christmas Eve and New Year's Eve
  • Flexible Holidays leave can be bought, sold and taken hourly
  • Extra holiday for length of service
  • Enhanced Maternity / Paternity / Adoption Pay
  • Businesscasual dress code
Financial Rewards

  • Punctuality and attendancebased financial rewards
  • Financial reward and recognition for memorable moments throughout Your employment, including length of service milestones and key life events
  • Monthly financial reward and recognition for going above and beyond in your role
  • A wide range of discounts and savings at UK retailers
  • Travel Support free parking, bus discounts, cycling facilities
  • Death in Service Benefit 4 times annual salary
  • Contributory Pension Scheme
Personal Growth

  • Learning & Development Allowance paid time to learn in work
  • Professional Qualifications financial and study support
Health Rewards

  • Free Gym Membership
  • Health Cash Back Plan generous cash back towards every day health costs, including dental, optical, wellbeing and combined therapy
  • GP Anytime access to 24/7 prescribing GP for you and your family
  • Employee Assistance Programme 24/7 help line, including up to 8 free counselling sessions
Engagement Rewards

  • Events bowling, laser quest, bingo, axe throwing and pub quizzes, to name just a few
  • Regular charity fundraising including fun games, food, raffles, auctions and more
Hawk 3 Talent Solutions are acting as an employment agency on behalf of it's client.
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