Applications Senior Specialist - Reigate, United Kingdom - Surrey County Council

Surrey County Council

Verified Company

Reigate, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

The salary for this role is £45,680 per annum for working 36 hours per week.

This is a 6-month secondment or fixed term contract.
Are you the kind of person who is always trying to find better ways of doing things and developing yourself? If so, this opportunity might be a great fit for you

We are excited to be hiring a new
Applications Senior Specialist to join our fantastic team.

We are based in Woodhatch Place, Reigate, however we also support
remote working, which means you won't be required to be in the office 5 days a week.

As part of a team supporting colleagues across Surrey County Council, you'll play a crucial role in helping them be more productive and efficient.

Rewards and benefits

26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
Option to buy up to 10 days of additional annual leave
An extensive Employee Assistance Programme (EAP) to support health and wellbeing
Up to 5 days of carer's leave per year
Paternity, adoption and dependents leave
A generous local government salary related pension
Lifestyle discounts including gym, travel, shopping and many more
2 paid volunteering days plus 1 team volunteering day per year
Learning and development hub where you can access a wealth of resources

About the team

The IT&D Service of Surrey County Council plays a crucial role in providing technical expertise and guidance to develop effective business solutions for County Council Services.

Their mission is to ensure the efficient delivery of front-line services.

About the role

As an Applications Senior Specialist within the Education and Social Care Applications Team, your primary responsibility will be to support and enhance the ownership of systems.

Specifically, you'll focus on Social Care and Education IT systems supplied by System C within a Microsoft based environment.

In this role, your key responsibilities include:

Prioritising workloads: efficiently managing your tasks to meet deadlines

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Updating call logging systems: accurately maintaining records and monitoring progress with third parties
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Process enhancement: contributing to the development of processes that improve service efficiency
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Project management: overseeing the execution and delivery of small to medium projects or acting as a resource for larger projects, following best practice methodologies

To excel in this position, you should possess the following qualities:

IT literacy: proficiency in using IT systems

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Effective communication: strong interpersonal skills for both technical and non-technical communication
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Analytical problem-solving: ability to diagnose and address issues effectively
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Customer support: a proven track record of providing excellent customer service
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Professional development: a genuine desire to grow and develop in your field
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Pressure handling: The ability to work well under pressure

Your role is pivotal in ensuring the smooth operation of critical systems that impact the delivery of essential services.

Shortlisting criteria
To be
shortlisted to interview for this position your
attached
personal statement will clearly evidence:

Ability to communicate at all levels, with strong interpersonal communication skills both technical and non-technical and provide excellent customer service
Familiarity with IT service management frameworks, such as ITIL
Strong problem solving, diagnosis and monitoring skills in order to provide a high level of system availability
Analytical thinker with excellent attention to detail and a strong personal drive to deliver high standards, best practices and documented procedures

Contact Us
The job advert closes at 23:59 on with interviews to follow.

Our Values

Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values
.
**Our Commitment