Housing Complaints Team Leader - London, United Kingdom - SECURITY ACCESS FIRE & ELECTRICAL LTD

SECURITY ACCESS FIRE & ELECTRICAL LTD

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints & Enquiries Team Leader

A leading local authority requires an interim Housing Repairs
Complaints & Enquiries Team Leader to lead a new team of two Officers in their Housing Assets team.

If successful, you'd be responsible for establishing this new team and working across the department to deliver new and efficient ways of working which deliver high-quality outcomes for residents, council members and MPs.

A proven ability to investigate and produce high-quality written complaints and enquiry responses to tight deadlines is essential in this role.

The successful applicant will also be able to analyse complaints outcomes to identify key learnings which can then drive service improvements.

Core skills, competencies and experiences

Daytoday management/leadership experience in a highvolume customer contact operation
Experience of complaints handling/dispute resolution and/
or experience of handling highvolume customer correspondence
Experience of establishing a new team and implementing new processes
Excellent written communication, interpersonal and organisational skills, with a demonstrable ability to work to tight deadlines
Experience of implementing effective qualityassurance processes which deliver highquality output
Experience of working in a heavily regulated, compliance framework environment
An ability to analyse written correspondence to identify key learnings
Confidence in making judgements and decisions
Housing experience is desirable but
not essential