Client Services Officer - Leigh, United Kingdom - Citizens Advice Wigan Borough

Citizens Advice Wigan Borough

Verified Company

Leigh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you:

Want to make a difference to people's lives?
Have good verbal and written communication skills?
Have good numerical skills?
Want to join a fantastic, supportive team of people?

Are you:

Empathetic?
Nonjudgemental?
Self motivated?

Can you:

Listen?
Research?
Use IT?

We want people who are passionate about giving an effective service to those most in need.

You will need to demonstrate that you can engage skilfully with clients from a variety of backgrounds and have proven skills at working in a busy environment.

You will be a highly motivated strong team player with excellent interpersonal and organisational skills.

You will have the ability to understand written and oral information of some complexity and the ability to communicate information in a way the client understands.

Good numeracy skills are essential as you will need to calculate benefit entitlement and determine whether Universal Credit is the right benefit to claim.

You will have effective written communication skills for the purposes of correspondence and case writing.

This role requires the ability to work flexibly to meet the needs of our clients. You will have some shifts which start at 8am or finish at 6pm between Monday and Friday.

Full training will be provided

Contract:
Fixed term to 31 March 2024

Hours: 36.25 per week

Salary:
£21,090 - £22,200 per annum (depending on experience)

Location:
Leigh and possibly home working

Closing Date: 17th July 2023, 5:00pm

Interview Date: 24th July 2023

Stage 1:
CV and covering letter sift

Stage 2:
Online competency tests

Stage 3:
Interview

Job Types:
Full-time, Fixed term contract

Contract length: 8 months

Salary:
£21,090.00-£22,200.00 per year

Benefits: