Customer Service Representative - Newcastle upon Tyne, United Kingdom - THE CONNECTED EVENT GROUP LTD

THE CONNECTED EVENT GROUP LTD
THE CONNECTED EVENT GROUP LTD
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
As a Customer Service Representative, you'll be the first point of contact for our customers. You'll handle inquiries, provide information, troubleshoot issues, and ensure a seamless customer experience


Responsibilities:


  • Provide exceptional customer service to clients via various face to face channels
  • Assist customers with inquiries, concerns, and requests in a professional and timely manner
  • Handle customer complaints and provide appropriate solutions or alternatives within the time limits
  • Maintain accurate and detailed customer records
  • Process orders, returns, and exchanges
  • Perform data entry tasks to update customer information in the system
  • Upsell products or services to customers when appropriate
  • Analyze customer feedback and provide suggestions for improvement

Requirements:


  • Excellent phone etiquette and communication skills
  • Strong data entry skills with attention to detail
  • Ability to multitask and prioritize tasks effectively
  • Problemsolving skills to handle customer complaints and find appropriate resolutions
  • Ability to work in a fastpaced environment while maintaining a positive attitude
  • Strong interpersonal skills to build rapport with customers

Job Types:
Full-time, Permanent


Salary:
From £23,791.85 per year


Benefits:


  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • Newcastle upon Tyne (preferred)

Work Location:
In person
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