Ticketing Coordinator - Manchester, United Kingdom - Handle Recruitment Ltd
Description
Sector:
Event Operations, Music Industry Jobs
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Type: hybrid
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Contact: Oscar Marment
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Expiry Date: 27 December 2023
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Job Ref: BBBH108645
RESPONSIBILITIES:
- Collaborate with promoters, MD & Finance Director, ticket agents/venues, and other stakeholders to advise and manage ticketing for all Music and Partner Company Festivals, potentially including venue touring concerts and other events.
- Prepare events for onsale by confirming and configuring event details, including manifests, seating plans, price structures, presales, holds, allocations, booking fees, rebates, and ticket stock requirements.
- Create reporting documents in Excel to administer events and track sales/revenue.
- Maximise ticket sales and revenue through proactive monitoring and analysis of sales, managing inventory, and allocations across ticket agents.
- Generate event sales forecasts, updates, charts, analyses, and management information, reporting directly to company heads.
- Liaise with production teams to ensure terms and conditions align with ticketing and access control requirements and assist Licensing and Production with onsite planning through various reports.
- Collaborate with the marketing department to support events in line with forecasts and sales for show success.
- Work onsite at outdoor events, overseeing or staffing Access Control & Box Office operations, including stock audit, control, and distribution, and other festival duties.
- Process internal ticket orders, including artist management and label requests, raising invoice requisitions as needed.
- Handle customer ticketing inquiries and liaise with Ticket Agents for resolution.
- Manage Guest Lists and Guest List Box Office onsite.
- Manage Disabled Access Ticket Requests and Distribution.
- Perform any other reasonable duties as directed by management.
- Demonstrated expertise in ticketing and staff management, acquired in a promoter, ticket agent, or venue environment.
- Essential proficiency in Excel, Word, and MS Office.
- Familiarity with ticketing systems (e.g., PayLogic) and expertise in reporting functions; experience with reporting tools and platforms is advantageous.
- Strong interpersonal and customer relation skills due to interactions with casual staff, customers, promoters, and other stakeholders.
- Involvement in some manual lifting, especially onsite.
- Exceptional numeracy skills with keen attention to detail and intermediate or abovelevel proficiency in Excel.
- Strong literacy skills with proven ability to communicate effectively, both verbally and in writing, up to Management Team level.
- Proactive, demonstrating initiative, drive, and commitment to achieving objectives.
- Utilises interpersonal skills to establish excellent rapport and working relationships.
- Selfmotivated, taking ownership of personal and technical skills development.
- Wellorganised, deadlinefocused, and skilled at prioritising workloads.
- Blends analytical thought with creativity for effective problemsolving.
- Maintains good commercial awareness, with a proven ability to maximise sales and understanding of business drivers.
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
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