Full Time Food - Reading, United Kingdom - voco Reading Hotel

voco Reading Hotel
voco Reading Hotel
Verified Company
Reading, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Full time
Description

voco Reading Hotel has a fantastic opportunity to join the team

as a Food & Beverage Team Leader


voco Reading, adjacent to Reading Select Car Leasing Stadium, our modern hotel has thoughtful touches and distinctive design, guests can take advantage and enjoy our leisure facilities with a swimming pool, sauna, jacuzzi, and gym.

The hotel invites you to enjoy the voco Life at the Atrium Bar and the brasserie-style restaurant Le Café.


As Food & Beverage Team Leader, you will support Head of Food & Beverage and F&B Operations managers to ensure a guest is met with a genuine welcome and that their needs are attended to throughout their stay.


A Food & Beverage Team Leader communicates both internally within the food & beverage and externally, both with the wider hotel team to ensure the guest experience is personalised and always exceeds expectation.


This role will give a great opportunity for a Food & Beverage Team Leader to coach and lead the food & Beverage team and play a major part in the hotel's growth and development.


The Role:


our Food & Beverage Team Leader have a number of areas of accountability: Le Café Restaurant, Atrium Bar, Room Service and Conference Meeting Rooms.


  • Responsible for the efficient daily running of Food & Beverage team
  • Maintain a warm and friendly manner with each interaction, whilst ensuring efficiency during busy periods for all food & Beverage outlets
  • Empowers employees to provide excellent customer service.
  • Ensure you have exceptional knowledge about the hotel product to comfortably talk about and sell hotel offerings of F&B outlets, and meeting rooms
  • Action guest requests to the highest standards, always keeping the brand values in mind with each guest interaction
  • Within context of objectives set by manager, assign tasks, and monitor progress against performance metrics
  • Ensures work of team is performed consistently within expected standards
  • Improve processes, systems or products
  • Solve multiple, undefined problems that span multiple work flows
  • Coaching and supporting team members to develop
  • Steps up to leads department if and when required

The Person:


  • Minimum 2+ years working within a Food & Beverage department of a hotel in Team Leadership role
  • Proven track record with success at training and implementation of process and audit
  • Shows awareness of market trends and has the ability to implement new initiatives
  • Good understanding of systems to support driving results
  • Opera, Microsoft suite
You will continually develop the guest service proposition to ensure it is positioned as the market leader in Reading.


As Food & Beverage Team Leader you will have a hands-on approach and take a proactive role with colleagues in and out of your team in order to identify and support needs at all levels.

You will be an inspirational leader, who is passionate in delivering extraordinary guest experiences and who takes pride in sharing success with your team.


What we offer
- £ £12.00 per hour + service charge - every hour worked paid

  • Opportunities for promotion and transfer across the group
  • Company Pension scheme
  • 28 days holiday each year, including bank holidays
  • Discounted international/worldwide room rates for yourself, family and friends
  • Long service awards which increase with length of service
  • Most importantly, we'll help you grow, and develop your career.

Most importantly, we'll give you the room to be yourself.
We'd love to hear from you


You must meet the legal requirements to work in the UK

Salary:
£11.00-£12.00 per hour


Work Location:
One location
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