Content Designer - London, United Kingdom - LOCKABLE 24/7 LOCKSMITHS LIMITED

Description

1.

Job Purpose:

Design and write content for the council's website and digital products, this could involve the creation or change to a web page, online transaction, digital product, or content that stretches across digital and offline channels.

2.

Key accountabilities:

• Ensure appropriate content is designed and written and presented to users in the right place and in the best format.
• Monitor the daily content and website enquiries inbox, and triage and respond to new content requests, content / website issues and content page updates.
• Monitor publishing requests that come into the daily publishing stack review and edit content before publishing.
• Work on refreshing website content iteratively and continuously across webpages. Working with Subject Matter Experts to improve content, customer journeys, content discoverability

(SEO) and user experience - working towards an inclusive 'digital by default' customer experience.

• Improve and support digital customer experience for service areas, developing an understanding of the service priorities in those areas and be a trusted advisor to the service.
• Conduct user research and lead its translation into content design.
• Test all new digital product releases for functionality before going live.
• Work with the Corporate Website & Digital Content Design Manager to develop the council's website, best practice guidance for website and content design, digital and customer experience strategies and develop content and products as required.
• Monitor website usage data and feedback and where required produce customer insight reports.
• Use data, analytics, website governance tools to understand user behaviour and improve content.
• Support, advise and train Barnet's network of Subject Matter Experts.
• Build effective working relationships with internal and external stakeholders.
• Use developed speaking and presentational skills to deliver workshops and lead content sessions.

Professional Membership/Qualification
Journalism, Marketing, Copy Writing, Content Design or UX course etc)

Desirable

Application/Interview


Experience & Knowledge
Experience of planning, writing, creating, editing, iterating and publishing content.

Essential

Application/Interview

Experience of writing for users online and offline.

Essential

Application/Interview

Experience using analytics, user feedback, user research and other sources of information to improve and design content.

Essential

Application/Interview

Working with stakeholders - tailoring information to their needs, understanding their issues, whilst maintaining content standards.

Essential

Application/Interview

Design and conduct user/ stakeholder testing & research sessions.

Essential

Application/Interview

Project management capability, including the ability to coordinate several content projects simultaneously and adapt to changing priorities.

Desirable

Application/Interview

Using evidence to explain design decisions to stakeholders.

Essential

Application/Interview

Working on and helping to implement content strategies, as well as helping to improve processes.

Desirable

Application/Interview

Experience working on government services.

Desirable

Application/Interview

Experience working with multi-disciplinary teams.

Desirable

Application/Interview

Working knowledge of content management systems such as Drupal, SharePoint, WordPress as well as MS Office.

Essential

Application/Interview

Working knowledge of creating and writing content to meet user needs.

Essential

Application/Interview

Working knowledge of how to create clear, simple and consistent navigation for digital content.

Essential

Application/Interview

Working knowledge of user experience principles and web/mobile usability.

Desirable

Application/Interview

Working knowledge of accessibility guidelines for the web.

Essential

Application/Interview

Understanding of web technologies, HTML and CSS coding.

Desirable

Application/Interview

Desirable

Application/Interview


Skill & Ability
Excellent proof reading/copy-editing skills.

Essential

Application/Interview

Attention to detail and the ability to work to tight deadlines and under pressure in fast paced environment.

Essential

Application/Interview

Able to design content to meet user needs and make complex language and processes easy to understand.

Essential

Application/Interview

Good level of ability to influence at all levels of the organisation - unafraid to constructively challenge.

Essential

Application/Interview

Work with and identify relevant stakeholders and collaborate effectively, making sure appropriate policy, process and legal checks within other parts of the organisation happen and that content is published quickly and efficiently.

Essential

Application/Interview


Job Types:
Full-time, Temp to perm

Contract length: 8 months


Salary:
£26.00-£27.00 per hour


Benefits:

• Company pension

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