Victim Liaison Officer - Leeds, United Kingdom - Crown Prosecution Service

Crown Prosecution Service

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £20,125 - £22,870
Job grade:

Administrative Officer
A2
Contract type:
Permanent
Business area:
CPS
Yorkshire & Humberside
Type of role:
Administration / Corporate Support
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
3Contents

Location

About the job

Benefits:

Things you need to know

Location

These posts can be based at either Leeds, Hull or Sheffield.

About the job

Job summary:

Committed to professional growth, the CPS offers all their staff with clear progression pathways and a diverse range of learning and development opportunities, to progress your career in a supportive environment, whilst also gaining access to various promotion opportunities.

At the CPS we pride ourselves on providing a variety of benefits that ensure our employees' requirements are at the core.

This includes wellbeing support, flexible working, civil service pension scheme, access to employee savings including high street retailer offers and discounts and 25 days leave, rising to 30 days after 5 years' service.

Working for the Crown Prosecution Service you will also gain access to a range of learning and development activities, including through Civil Service Learning and an individual learning account in addition to any central and local development opportunities and requirements.

Job description:

To provide a quality customer service to victims of crime through effective verbal and written communications, in particular drafting DCV letters, arranging meetings with victims, where appropriate and responding to complaints, telephone enquiries and VRR requests

Person specification:

Record all communications correctly in CMS.

Arrange and attend meetings with victims and witnesses, where appropriate, within prescribed timeframes. Make appropriate adjustments to enable victims and witnesses to attend.

Role model CPS values at all times.

Seek clarification where prosecutor decisions or enquiries to complaints are unclear/inadequate to enable a quality response to be provided to victims and witnesses.

Provide information to Witness Care Units, where appropriate, to facilitate effective and ongoing engagement with victims and witnesses.

Alert managers to any issues that require escalation.

Update victims and witnesses of progress where agreed timescales cannot be met.

Make appropriate adjustments or arrangements to overcome language difficulties or meet any other individual needs such as translation into another language or braille.

Behaviours:

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Working Together
Managing a Quality Service

Benefits:

Join the Crown Prosecution Service (CPS) and have a future that matters: Find Your Purpose
CPS is passionate about ensuring that we are a top performing organisation and a great place to work.

We are committed to be an equal opportunities employer and creating a culture where everyone can bring their whole self to work and individuality is truly appreciated.

We want to ensure all our employees can thrive at work and home and offer a range of support to achieve a balance. This includes where possible, flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment, which means that where you work (i.e. a court, an office, or a remote setting such as your home) will be based on the kind of work you are undertaking.
This culture of inclusion is underpinned by our staff networks covering Disability, Faith and Belief, LGBTQI+, Race, Social Mobility alongside our Mental Health First Aiders Programme and Wellbeing Sessions.
CPS

commits to offer its employees the following experience

Impactful, purposeful work making a difference to your local communities
The ability to learn and grow, with access to the right opportunities and resources
To care about your wellbeing
To feel valued, trusted and included

We also offer the following range of benefits:

Civil Service Pension
Access to employee savings
Cycle2Work scheme
25 days leave, rising to 30 days after 5 years' service.
1 extra privilege day entitlement to mark the King's Birthday.
Competitive maternity, paternity and parental leave
Flexible working and a family friendly approach to work.
Childcare vouchers unless already registered with the Government Tax Free Childcare Scheme)_ _

Things you need to know

Selection process details: